Head Clerk

SkillsMap; Centurion; On-site; ZAR 240,000 - 360,000; Full time

Job summary

SkillsMap seeks a Head Clerk for Premium Administration in Centurion to oversee payment allocations and ensure timely premiums to prevent policy lapses. You will lead and develop staff, streamline processes, and manage financial and system-related activities within the department.

The role requires strong leadership, accuracy, and communication skills, with exposure to long-term insurance being advantageous.

Qualifications

• Grade 12 (Matric) is compulsory.
• 3 to 4 years' relevant experience in a similar role.
• Experience in the long-term insurance industry is advantageous.
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and Excel.
• High accuracy and attention to detail.
• Strong numerical and reconciliation skills.

Responsibilities

• Maintain source records and ensure payments are allocated accurately and on time to prevent policy lapses.
• Identify and implement process improvements to enhance efficiency and service delivery.
• Train, guide and support new employees on departmental processes and systems.
• Monitor staff performance and address concerns; conduct weekly team meetings.
• Manage and monitor various operational reports and department statistics.

Skills

Leadership

Communication

Attention to detail

Numerical skills

Analytical skills

Customer service

Education

Grade 12 (Matric)

Tools

Microsoft Office

Microsoft Excel

Job description

Job Reference Number: 106HEAD02
Department: 106 - PREMIUM ADMIN PERSAL
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related The above mentioned role exist in the Premium Administration department

Job Description

We are looking for a motivated and detail oriented Head Clerk to join our premium administration. You will be responsible for overseeing the effective administration of payment allocations, maintain source integrity and ensure premiums are allocated accurately and timeously to prevent policy lapses. The successful candidate will be responsible for leading and developing staff, enhancing operational processes, and ensuring the efficient administration of financial and system-related activities within the department.

You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Your responsibilities will include:

• Maintain source records and ensure payments are allocated accurately and on time to prevent policy lapses.
• Identify and implement process improvements to enhance operational efficiency and service delivery.
• Train, guide, and support new employees on departmental processes and systems.
• Monitor and review staff performance regularly and address performance concerns where necessary.
• Conduct weekly team meetings and ensure effective communication within the department.
• Promote professional relationships and maintain high communication standards with internal and external stakeholders.
• Conduct informal and formal performance reviews in line with company values and performance requirements.
• Monitor outstanding correspondence and ensure completion within prescribed timelines.
• Manage personnel administration, including leave management and related processes.
• Verify and authorise payment requests, including refunds.
• Oversee daily payment allocation processes and resolve allocation discrepancies.
• Monitor automated refunds and ensure required system updates are completed.
• Compile and provide PERSAL reconciliation statistics for management reporting.
• Ensure the scheduling of tasks and programs is completed accurately and on time.
• Verify output totals and oversee the creation of outgoing files to institutions.
• Identify system improvements and log workflow requests where required.
• Compile monthly operational statistics and departmental reports.
• Manage and monitor various operational reports

Job Requirements

• Grade 12 (Matric)
• 3 to 4 years' relevant experience.
• Experience within the long-term insurance industry will be advantageous.
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Computer literacy with proficiency in Microsoft Office and Microsoft Excel.
• Strong interpersonal and relationship-building skills.
• High level of accuracy and attention to detail.
• Strong numerical and reconciliation skills.
• Customer service and client-focused orientation.
• Ability to manage conflict professionally and respond constructively to feedback.
• Strong problem-solving and analytical skills.