Gym Operations Manager

Placements24; Centurion; On-site; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Complimentary gym membership

Discounts on classes and personal训练

Health insurance

Professional development opportunities

Paid time off

Job summary

Placements24 invites applications for a Gym Operations Manager at our flagship Centurion facility. You will lead day-to-day gym operations, supervise instructors and staff, and drive member satisfaction through efficient processes and superior service.

The role requires 3–5 years in gym management, strong financial acumen, and a passion for fitness. You will implement strategies to optimize operations, budgeting, and safety in a dynamic health club setting.

Qualifications

• 3–5 years of gym management or fitness facility operations.
• Proven leadership and team management skills.
• Strong budgeting and P&L experience.
• Proficiency with gym management software and office apps.
• First Aid and CPR certification.

Responsibilities

• Oversee daily gym operations, member services, and facilities.
• Lead, mentor, and manage fitness instructors, trainers, and front desk staff.
• Develop and implement policies to improve efficiency and satisfaction.
• Manage budget, P&L, and strive for revenue targets and profitability.
• Ensure safety, cleanliness, and compliance with health protocols.
• Schedule classes, personal training, and staff rosters.
• Drive membership sales and retention with the sales team.
• Engage third-party vendors and service providers as needed.

Skills

Leadership

Customer service

Financial acumen

Strategic planning

Communication

Education

Sports Management degree

Business Administration diploma

Tools

Gym management software

Job description

About the Role

Our client, a premier fitness and wellness facility, is seeking an experienced and dynamic Gym Operations Manager to lead its flagship location in Centurion, Gauteng . This critical role is responsible for the day-to-day management of the gym, ensuring exceptional member experiences, operational efficiency, and financial performance. The Gym Operations Manager will oversee staff, manage facilities, implement strategic initiatives, and uphold the highest standards of customer service. This is a fantastic opportunity for a motivated leader to drive growth and success in a bustling fitness hub. You will be the driving force behind creating a welcoming, motivating, and state-of-the-art environment for all members, ensuring that all operational aspects from equipment maintenance to class scheduling are seamless. A key focus will be on team leadership, motivating a diverse group of fitness professionals and support staff to deliver outstanding service. We are looking for an individual with a strong business acumen, a passion for fitness, and a proven track record in managing operations within the health and fitness industry. This role requires a strategic thinker who can identify opportunities for improvement and implement effective solutions within the Centurion operational landscape.

Key Responsibilities

Oversee all daily operations of the gym, including membership services, fitness floor management, and facility maintenance. Lead, mentor, and manage a team of fitness instructors, personal trainers, and front desk staff, fostering a positive and high-performance culture. Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction. Manage the gym's budget, P&L, and strive to achieve revenue targets and profitability goals. Ensure the gym facilities, equipment, and amenities are well-maintained, clean, and safe. Oversee the scheduling of classes, personal training sessions, and staff rosters. Drive membership sales and retention strategies in collaboration with the sales team. Handle member inquiries, complaints, and feedback promptly and professionally, ensuring high levels of member satisfaction. Implement and manage health and safety protocols, ensuring compliance with all regulations. Source and manage relationships with third-party vendors and service providers.

Requirements

Minimum of 3-5 years of experience in gym management or fitness facility operations. Demonstrated leadership and team management skills. Strong understanding of fitness industry trends, equipment, and programming. Excellent financial acumen, including P&L management and budgeting. Exceptional customer service and communication skills. Proficiency in gym management software and standard office applications. Ability to develop and implement strategic operational plans. Valid First Aid and CPR certification. A passion for fitness and promoting a healthy lifestyle. Degree or diploma in Sports Management, Business Administration, or a related field is preferred.

Benefits

This position offers a competitive salary commensurate with experience, along with performance-based bonuses and incentives. Employees receive complimentary gym membership, discounts on personal training and fitness classes, and opportunities for professional development through industry conferences and certifications. Our client provides a comprehensive health insurance package and a supportive work environment focused on employee well-being and career growth within the thriving fitness industry in Centurion . Further benefits include ample paid time off and the chance to work with a dedicated team passionate about empowering individuals to achieve their health and fitness goals.