Guest Experience Specialist - Hybrid & VIP Service

Placements24; Benoni; Híbrido; ZAR 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Service charge potential

Hybrid work

Professional development

Staff meals

Discounts on services

Career advancement

Descripción de la vacante

Placements24 is seeking a Guest Relations Officer for a well-regarded Benoni hotel in Gauteng, focusing on anticipating guest needs, resolving issues, and delivering memorable experiences while engaging with guests on-site and in a hybrid work model.

You will be the ambassador of the hotel's service standards, coordinating with Front Desk, Housekeeping and F&B, maintaining CRM profiles, and welcoming VIP guests.

Formación

• Minimum 2 years in guest relations, front desk or hospitality customer service.
• Excellent communication, interpersonal and problem-solving skills.
• Empathy and efficiency in handling guest complaints.
• Proficient with hotel reservation systems and CRM software.
• Ability to balance onsite guest interaction with remote administrative tasks.

Responsabilidades

• Serve as the primary contact for guests and address inquiries promptly.
• Proactively identify guest needs to enhance their stay.
• Manage guest feedback, complaints and service recovery.
• Coordinate with Front Desk, Housekeeping and F&B to fulfill requests.
• Welcome VIP guests and arrange special accommodations.
• Maintain guest profiles and preferences in the CRM.
• Assist in organizing and executing special guest events or amenities.
• Gather guest feedback via surveys and direct interaction to identify improvements.
• Communicate with guests via in-person, phone and email.
• Foster a positive, welcoming hotel atmosphere in Benoni.

Conocimientos

Excellent communication

Interpersonal skills

Problem-solving

Organizational skills

Customer service

Empathy

Herramientas

CRM software

Hotel reservation system

Descripción del empleo

Placements24 is seeking a Guest Relations Officer for a well-regarded Benoni hotel in Gauteng, focusing on anticipating guest needs, resolving issues, and delivering memorable experiences while engaging with guests on-site and in a hybrid work model.

You will be the ambassador of the hotel's service standards, coordinating with Front Desk, Housekeeping and F&B, maintaining CRM profiles, and welcoming VIP guests.