Guest Relations Officer - Pretoria

Placements24; Pretoria; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health insurance

Career development

Staff meals

Hotel discounts

Supportive work environment

Zusammenfassung

Placements24 in Pretoria is seeking a polished Guest Relations Officer to be the face of the establishment, delivering personalized and exceptional service from arrival to departure.

You will handle inquiries, resolve issues, and anticipate guest needs while contributing to guest satisfaction through on-site interaction and remote administrative duties.

Qualifikationen

• Previous experience in Guest Relations or a customer-facing role.
• Excellent communication and interpersonal skills.
• Professional and courteous demeanor with a strong service orientation.
• Ability to stay calm under pressure and handle challenging situations.
• Proficiency with hotel management software and standard office applications.

Aufgaben

• Welcome guests, manage check-ins and check-outs efficiently and courteously.
• Provide personalized recommendations and assistance to enhance guest experience.
• Resolve guest complaints promptly and professionally.
• Maintain detailed guest records in the CRM for personalized service.
• Coordinate with hotel departments to ensure seamless service delivery.
• Identify opportunities to exceed guest expectations and uphold the hotel's reputation.

Kenntnisse

Communication skills

Interpersonal skills

Service orientation

Calm under pressure

Tools

Hotel management software

MS Office

Jobbeschreibung

About the Role

Our client is seeking a polished and attentive Guest Relations Officer to join their esteemed team in Pretoria . In this crucial role, you will be the face of the establishment, ensuring every guest receives personalized and exceptional service from arrival to departure. You will handle inquiries, resolve issues, and anticipate guest needs to create memorable experiences within the Hospitality & Tourism framework. This position requires individuals with outstanding interpersonal skills and a genuine passion for service excellence, offering a blend of on-site guest interaction and remote administrative duties to enhance guest satisfaction. This is a prime opportunity to contribute to a renowned establishment known for its high standards of hospitality.

Key Responsibilities

• Welcome guests, handle check-ins and check-outs efficiently and courteously, and assist with general inquiries.
• Anticipate guest needs and provide personalized recommendations and assistance, enhancing their overall experience.
• Resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction and loyalty.
• Maintain detailed guest records and preferences in the CRM system for personalized service.
• Liaise with other hotel departments to ensure seamless service delivery and fulfill guest requests.
• Proactively identify opportunities to exceed guest expectations and uphold the hotel's reputation.

Requirements

• Previous experience in a Guest Relations or similar customer-facing role, preferably in Hospitality & Tourism .
• Exceptional communication, listening, and interpersonal skills.
• A professional and courteous demeanor with a strong service orientation.
• Ability to remain calm and composed under pressure, effectively handling challenging situations.
• Proficiency in using hotel management software and standard office applications.
• Knowledge of local attractions and services in the Pretoria area is a plus.

Benefits

• Competitive annual salary based on experience and qualifications.
• Comprehensive benefits package including health insurance.
• Opportunities for professional development and career growth.
• Complimentary staff meals and hotel discounts.
• A professional and supportive working environment.