Guest Reservations & Experience Lead

South Cape Recruitment; George; On-site; ZAR 134,000 - 201,000; Full time

Job summary

South Cape Recruitment in George, Western Cape, seeks a reservations administrator to manage enquiries, quotations, bookings and guest communications. You will coordinate arrivals, departures and special requests with property managers and housekeeping, ensuring calendars and records are accurate.

Ideal candidates have experience in reservations or guest-service administration, excellent English, and strong organization with attention to detail.

Qualifications

• Excellent English and strong organizational skills.
• Close attention to detail when managing reservations and calendars.
• Ability to multitask and communicate with discerning guests.
• Proficiency in booking systems and MS Office, plus comfort with AI tools.

Responsibilities

• Manage enquiries, quotations, follow-ups, booking confirmations and rental agreements.
• Keep availability, calendars and booking records accurate and current.
• Provide prompt guest support before, during and after stays, resolving queries and escalating issues.
• Coordinate arrivals, departures and special requests with property managers and housekeeping.
• Track payments and refunds, keeping guests informed.
• Support marketing and occasional finance administration, with reservations taking priority.

Skills

English proficiency

Organization

Attention to detail

Multitasking

Education

Matric or equivalent

Tools

Booking systems

Microsoft Office

AI Tools

Job description

South Cape Recruitment in George, Western Cape, seeks a reservations administrator to manage enquiries, quotations, bookings and guest communications. You will coordinate arrivals, departures and special requests with property managers and housekeeping, ensuring calendars and records are accurate.

Ideal candidates have experience in reservations or guest-service administration, excellent English, and strong organization with attention to detail.