Guest Relations Officer

Staff Solutions Recruitment; Makhanda; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Staff Solutions Recruitment is looking for a capable Lodge Front of House professional to support daily operations under the Lodge Manager, ensuring smooth service delivery.

The role emphasizes maintaining high standards in housekeeping, food & beverage service, and guest relations, supervising service staff during meals, handling check-ins/outs, and acting on guest requests to uphold a 5-star guest experience.

Qualifications

• Hotel Management diploma/certificate or equivalent.
• 1–2 years' experience Front of House at a 5-star lodge.
• Proficiency with MS Excel (intermediate) and hospitality software.

Responsibilities

• Support daily lodge operations with the Lodge Manager and an assistant.
• Oversee housekeeping checks to company standards.
• Supervise service staff during meals and ensure standards are met.
• Check guests in and out and handle guest requests during their stay.
• Liaise with senior lodge management to report anomalies and ideas for improvements.
• Assist with stock counts and weekly/monthly reports.

Skills

Front of House

Guest relations

Food & Beverage Service

Housekeeping

Butler skills

MS Excel

Education

Hotel Management Diploma/Certificate

Tools

Lightspeed

Sage Evolution

Protel

Job description

Minimum criteria required

Hotel Management Diploma/Certificate or equivalent Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment

Key Performance Areas of this position include

To work with an assistant or Lodge Manager to provide support in the daily operations of a lodge Housekeeping Checks done according to set Standards Supervising restaurants functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards Making sure Meal standards are adhered to before meals leave the kitchen Checking guests in and out, and taking care of guests requests during their stay Act on guests requests for additional services and supplies To liaise with senior lodge management to report anomalies, variances and new ideas for improvements Assist with Stock Counts and Weekly and Monthly Reports

Competencies required

English - Well Spoken and Presentable Customer Focused Computer literate on MS office (intermediate level excel) Knowledge of Lightspeed, Sage Evolution and Protel Good guest relations with knowledge of Hosting/Butler skills Drivers Licence preferred Contributing to team success An eye for detail and good common sense Good knowledge of Food & beverage Service, Housekeeping & Front Office