Assistant Lodge Manager

Staff Solutions; Makhanda; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Staff Solutions is seeking an experienced Lodge Manager to oversee daily operations at a five-star lodge in Makhanda. The role focuses on maintaining exceptional guest service, supervising staff, and ensuring standards across all departments.

The ideal candidate has 3–5 years in a five-star lodge environment, with strong leadership, communication skills, and a valid driver’s licence. This on-site position requires a proactive manager to drive service excellence.

Qualifications

• Degree or Diploma in Hotel Management or related field.
• 3–5 years’ experience in a five-star lodge or hotel in a leadership role.
• Valid driver’s licence.

Responsibilities

• Monitor guest satisfaction and manage special requests.
• Support Lodge Manager in daily lodge operations.
• Maintain service standards across departments.
• Supervise lodge operations in the absence of the Lodge Manager.
• Coordinate departmental teams to deliver seamless guest service.
• Conduct targeted training with the Lodge Manager.
• Oversee cash handling, stock control, and cost-saving initiatives.
• Ensure maintenance of lodge equipment and facilities.
• Develop and uphold lodge policies, procedures and standards.

Skills

Lodge management

POS & PMS systems

Attention to detail

Leadership

Communication skills

Education

Degree/Diploma in Hotel Management

Tools

POS systems

PMS systems

Job description

Key Performance Areas:

• Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests.
• Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required.
• Support the Lodge Manager in overseeing the daily service operations of the lodge team.
• Maintain, uphold, and enhance the lodge’s service standards across all departments.
• Assume responsibility for the effective supervision and management of lodge operations in the absence of the Lodge Manager.
• Coordinate departmental teams to ensure seamless and exceptional guest service delivery.
• Conduct targeted training and development initiatives to strengthen both technical and soft skills, in collaboration with the Lodge Manager.
• Achieve quality improvement objectives as defined by management.
• Develop, implement, and maintain lodge policies, procedures, and operational standards.
• Oversee cash handling procedures to ensure variances remain within acceptable limits.
• Manage stock control processes effectively and efficiently.
• Identify and implement cost-saving initiatives without compromising service quality.
• Ensure the upkeep and preventative maintenance of lodge equipment and facilities.
• Take overall accountability for lodge operations and performance when acting in the absence of the Lodge Manager.

Minimum Requirements:

• Degree or Diploma in Hotel Management or a related field.
• Minimum of 3–5 years’ experience in a five-star lodge or hotel environment in a role such as Assistant Lodge Manager, Duty Manager, or Guest Relations Manager.
• Valid driver’s licence (essential).

Competencies Required:

• Proven lodge management experience.
• Working knowledge of POS and PMS systems.
• Strong attention to detail.
• Demonstrated leadership and organisational capabilities.
• Excellent communication and interpersonal skills.