Guest house Coordinator

West Coast Personnel; Cape Town; On-site; ZAR 134,000 - 167,000; Full time

Job summary

West Coast Personnel is seeking a dedicated Guest House Co-ordinator in Cape Town to deliver memorable guest experiences while ensuring daily operations run smoothly. This hands-on role requires excellent communication and strong organizational skills to manage check-ins, reservations, housekeeping coordination and staff schedules.

You will supervise service standards across rooms and shared areas, promote the guesthouse online, and respond promptly to guest feedback.

Qualifications

• Experience in guesthouse, hotel, lodge or hospitality operations.
• Experience with reservation or booking management systems.
• Proficient with social media and online booking platforms.
• Excellent communication and customer-service skills.

Responsibilities

• Welcome guests and manage check-in and check-out procedures.
• Handle reservations, enquiries, requests and guest feedback professionally.
• Coordinate housekeeping, laundry and general maintenance requirements.
• Prepare staff schedules, allocate duties and monitor service standards.
• Maintain inventory and manage purchasing within the approved budget.
• Ensure rooms and shared areas are presented to a consistently high standard.
• Promote the guesthouse through online booking platforms and social media.
• Assist with resolving guest concerns promptly and professionally.
• Ensure compliance with applicable health, safety and hospitality requirements.
• Support the smooth day-to-day running of the guesthouse.

Skills

Communication skills

Customer service

Organizational skills

Leadership

Staff supervision

Problem-solving

Attention to detail

Hospitality operations

Tools

Reservation systems

Social media

Job description

GUEST HOUSE CO-ORDINATORCAPE TOWN Salary: R12 000 – R15000 (3 months’ probation)Full-timeIntroductionAn established guesthouse in the heart of Cape Town is seeking a professional, organized and guest-focused Guest House Co-ordinator. This hands-on position is ideal for someone who enjoys creating memorable guest experiences while ensuring that daily operations run smoothly and efficiently.

Key Responsibilities

• Welcome guests and manage check-in and check-out procedures.
• Handle reservations, enquiries, requests and guest feedback professionally.
• Coordinate housekeeping, laundry and general maintenance requirements.
• Prepare staff schedules, allocate duties and monitor service standards.
• Maintain inventory and manage purchasing within the approved budget.
• Ensure rooms and shared areas are presented to a consistently high standard.
• Promote the guesthouse through online booking platforms and social media.
• Assist with resolving guest concerns promptly and professionally.
• Ensure compliance with applicable health, safety and hospitality requirements.
• Support the smooth day-to-day running of the guesthouse.

Minimum Requirements

• Previous experience in guesthouse, hotel, lodge or hospitality operations.
• Experience with reservation or booking management systems.
• Good working knowledge of social media and online booking platforms.
• Excellent communication and customer-service skills.
• Strong organizational, leadership and problem-solving abilities.
• Ability to supervise staff and manage several priorities simultaneously.
• Professional, proactive and attentive to detail.
• Able to remain calm and effective in a busy guest-facing environment.
• Willing and available to work weekends and public holidays when required.

If you are passionate about hospitality and take pride in delivering excellent guest experiences, we would like to hear from you.