Guest Relations Officer (Seasonal/Part -time)

GC Solar; Cape Town; On-site; ZAR 111,600 - 167,400; Part time

Job summary

A hospitality company in Cape Town seeks a Guest Relations Officer to ensure guest experiences are seamless. Responsibilities include supervising housekeeping, managing guest communications, and handling reservations. Ideal candidates should have a hospitality degree or relevant training, and experience with tools like Nightbridge and Zoho Books is advantageous. Reliable transport is required, and the position is part-time/seasonal with flexible shifts. To apply, send your CV to [e-mail].

Qualifications

• Must have reliable transport to and from work.
• Experience in a hotel or guest house environment preferred.
• Proficient in using Nightbridge and Zoho Books.

Responsibilities

• Coordinate housekeeping staff and ensure standards are maintained.
• Prepare and serve breakfast for guests.
• Manage reservations and guest communications.

Skills

Communication skills

Attention to detail

Hospitality knowledge

Flexible working

Education

Hospitality degree or practical training

Tools

Nightbridge

Zoho Books

Microsoft Office

Job description

Guest Relations Officer (Seasonal/Part-time)

Cape Town, South Africa | Posted on 20/04/2026

• Salary Will be discussed during interview
• City Cape Town
• Province Western Cape
• Country South Africa
• Postal Code 7625

Job Description

Our Cape Joy team is looking for a Guest Relations Officer, you will play an integral role in our daily operations, ensuring every guest experience is seamless and memorable from arrival to departure. If you have a passion for hospitality and delivering outstanding service, we would love to hear from you.

Key responsibilities:

• Oversee and coordinate the work of housekeeping staff to ensure rooms and facilities are maintained to the highest standard.
• Prepare and serve breakfast for guests in the mornings, ensuring quality and attention to detail.
• Manage reservations and guest communications using Nightbridge.
• Handle invoices and basic financial administration with Zoho Books.
• Assist guests with queries, requests, and local recommendations to enhance their stay.
• Arrange guest transport (e.g., airport transfers, local travel) with trusted service providers.
• Assist in marketing and sales initiatives (social media marketing, promotions and advertisements).

Requirements

• Must have own reliable transport to and from work.
• Hospitality graduates or students with at least 6 months’ practical training in a hotel or guest house environment.
• Experience with Nightbridge and Zoho Books will be a strong advantage.
• Computer literate, with good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Reliable, detail-oriented, and committed to providing top-quality service.
• Flexible and willing to work shifts.
• Best suited for candidates residing in Plattekloof or surrounding areas.

Please note this is a live out position.

If you are interested, we would love to hear from you.

Please send your CV and a brief cover letter outlining your relevant experience and motivation for the role. Send your information to [e-mail] with the heading [ Guest Relations Officer ].