Guest Services Coordinator

Placements24; Gauteng; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Overtime pay

Medical aid

Retirement fund

Staff meals

Discounted rates

Job summary

Placements24 is seeking a Guest Services Coordinator in Tembisa to be the frontline contact for guests from arrival to departure. You will manage reservations, assist with inquiries, resolve issues promptly, and help ensure a memorable stay.

The role requires excellent communication, strong organizational skills, and proficiency with PMS and office software. A high school diploma is required; hospitality education is a plus, with opportunities for overtime and staff benefits.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency with property management systems (PMS) and standard office software.
• High school diploma or equivalent; further hospitality education is a plus.

Responsibilities

• Manage all aspects of guest services, including check-in, check-out, reservations, and inquiries, ensuring a high level of customer satisfaction.
• Respond to guest requests and concerns efficiently, coordinating with relevant departments to ensure prompt resolution.
• Maintain detailed guest records and manage billing and payment processes accurately.
• Provide information about hotel services, local attractions, and activities to enhance the guest experience.
• Assist in training and supervising front desk staff to ensure consistent service standards.
• Handle complaints and service recovery effectively, aiming to retain guest loyalty.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

PMS proficiency

Education

High school diploma

Hospitality education (preferred)

Tools

PMS

Office software

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Guest Services Coordinator to join their vibrant team in Tembisa . You will be the primary point of contact for guests, ensuring a memorable and seamless experience from arrival to departure. This role involves managing reservations, coordinating guest requests, and resolving any issues that may arise promptly and professionally. You will play a crucial role in upholding the establishment's reputation for exceptional service and guest satisfaction, contributing to a positive and welcoming atmosphere. This is a fantastic opportunity to engage directly with patrons and contribute to the smooth operation of a popular hospitality venue.

Key Responsibilities

• Manage all aspects of guest services, including check-in, check-out, reservations, and inquiries, ensuring a high level of customer satisfaction.
• Respond to guest requests and concerns efficiently, coordinating with relevant departments to ensure prompt resolution.
• Maintain detailed guest records and manage billing and payment processes accurately.
• Provide information about hotel services, local attractions, and activities to enhance the guest experience.
• Assist in training and supervising front desk staff to ensure consistent service standards.
• Handle complaints and service recovery effectively, aiming to retain guest loyalty.

Requirements

• Previous experience in a guest services or front desk role within the hospitality industry.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency in property management systems (PMS) and standard office software.
• A passion for providing outstanding customer service and a proactive approach to problem-solving.
• High school diploma or equivalent; further education in hospitality is a plus.

Benefits

• Competitive annual salary with opportunities for overtime.
• Medical aid and retirement fund contributions.
• Complimentary staff meals and access to hotel amenities.
• Discounted rates at affiliated properties worldwide.
• A supportive team environment with opportunities for career growth within the hospitality sector .