Guest Experience Shift Leader

Family Entertainment Group LLC; Virginia; On-site; ZAR 661,140,000 - 944,486,000; Full time

Job summary

Family Entertainment Group LLC seeks a Shift Supervisor to support the General Manager, supervise staff during scheduled shifts, and deliver a high-quality guest experience.

You will lead teams, delegate tasks, handle guest concerns, train new staff, uphold safety policies, and foster a positive, professional work atmosphere.

This role requires strong communication, problem solving, and a calm, customer-focused approach to everyday operations.

Qualifications

• Leadership and communication skills required.
• Ability to handle customer service situations calmly.
• Proven ability to supervise and train staff.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Identify and address operational weaknesses or staffing challenges.
• Set the standard for professionalism and teamwork by leading through example.
• Support staff training and assist in implementing new or updated policies and procedures.
• Serve as the first point of contact for guest concerns and complaints.
• Greet customers, assess their needs, and deliver solutions that exceed expectations.
• Maintain strong relationships with all departments and team members.
• Perform other duties as assigned by the General Manager.

Skills

Leadership

Communication

Customer service

Education

High school diploma or equivalent

Job description

Family Entertainment Group LLC seeks a Shift Supervisor to support the General Manager, supervise staff during scheduled shifts, and deliver a high-quality guest experience.

You will lead teams, delegate tasks, handle guest concerns, train new staff, uphold safety policies, and foster a positive, professional work atmosphere.

This role requires strong communication, problem solving, and a calm, customer-focused approach to everyday operations.