Front Office Leader: Elevate Guest Experience & Service

Obrien Recruitment; South Africa; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Obrien Recruitment is seeking an experienced Assistant Front Office Manager in Cape Town who will lead daily Front Office operations and ensure exceptional guest service. You will oversee a team of about 20 and coordinate with Housekeeping and other departments to maintain smooth check-ins, registrations, and room allocations.

Ideal candidates have 3–4 years in Front Office, proven leadership, strong communication skills, and proficiency with Opera Cloud, Micros, and Microsoft 365.

Qualifications

• 3–4 years’ experience in Front Office or hospitality.
• Proven leadership and team management experience.
• Strong guest relations and communication skills.
• Proficiency in Opera Cloud, Micros, and Microsoft 365.
• Knowledge of cash handling procedures and safety protocols.
• Ability to remain calm and organized in a fast-paced environment.

Responsibilities

• Oversee all Front Office staff and daily operations.
• Coordinate front desk, luggage services and guest registration.
• Manage room availability and allocations with Housekeeping.
• Maintain high guest service standards.
• Serve as liaison between Front Office and other departments.
• Lead, motivate and develop a ~20-person team.
• Monitor Front Office cash handling and reporting.
• Utilize Opera Cloud, Micros and Microsoft 365 for daily tasks.

Skills

Leadership

Guest relations

Communication

Cash handling

Attention to detail

Problem solving

Service mindset

Tools

Opera Cloud

Micros

Microsoft 365

Job description

Obrien Recruitment is seeking an experienced Assistant Front Office Manager in Cape Town who will lead daily Front Office operations and ensure exceptional guest service. You will oversee a team of about 20 and coordinate with Housekeeping and other departments to maintain smooth check-ins, registrations, and room allocations.

Ideal candidates have 3–4 years in Front Office, proven leadership, strong communication skills, and proficiency with Opera Cloud, Micros, and Microsoft 365.