Guest Experience & Lodge Operations Lead

Craven Cottage CC; Makhanda; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Craven Cottage CC in Makhanda (Eastern Cape) seeks a seasoned Lodge Operations Manager to oversee daily lodge and villa operations, including accommodations, food and beverage, dining, recreational activities and guest services. You will supervise lodge staff, drive training and scheduling, and ensure the highest standards of guest satisfaction through personalized service and prompt resolution of issues.

The role requires a formal hospitality qualification, a valid driver's license, and the

Qualifications

• Grade 12 is required.
• Formal hospitality qualification is required.
• Minimum 5 years’ experience in safari lodge operations with leadership roles.
• Valid Driver's License is required.
• Strong leadership, teamwork and communication skills.

Responsibilities

• Oversee daily lodge operations including accommodations, F&B, dining and guest services.
• Supervise staff, including training, scheduling and performance management.
• Maintain high guest satisfaction and address complaints promptly.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends and best practices.
• Foster teamwork and ensure excellent service throughout guest stay.

Skills

Leadership

Customer service orientation

Problem-solving

Communication skills

Education

Grade 12

Hospitality qualification

Tools

Windows Office

Excel

Res-request

Sage POS

Job description

Craven Cottage CC in Makhanda (Eastern Cape) seeks a seasoned Lodge Operations Manager to oversee daily lodge and villa operations, including accommodations, food and beverage, dining, recreational activities and guest services. You will supervise lodge staff, drive training and scheduling, and ensure the highest standards of guest satisfaction through personalized service and prompt resolution of issues.

The role requires a formal hospitality qualification, a valid driver's license, and the