Guest Experience & Front Office Agent

HotelJobs; Durbanville; On-site; ZAR 120,000 - 180,000; Full time

Job summary

HotelJobs is seeking a Front Office Operations Agent in Durbanville. In this role, you'll welcome guests, handle check-in and check-out, and address inquiries and complaints. Your professionalism will contribute to a positive guest experience.

You should possess a Grade 12 certificate, preferably with a hospitality qualification, and have prior experience in a hotel environment. The role involves shift work and supporting conference events, making excellent communication and organisation skills essential.

Qualifications

• At least 1 – 2 years’ experience working in a 4 / 5* hotel environment.
• Well-groomed and professional disposition.
• Positive and friendly attitude.

Responsibilities

• Welcome guests and provide a professional first impression.
• Perform guest check-in and check-out procedures.
• Handle guest enquiries, requests and complaints promptly.

Skills

Excellent telephone and email etiquette

Strong organisational and planning skills

Excellent communication and interpersonal skills

Ability to manage conflict

Education

Grade 12

Recognised Hospitality Qualification preferred

Job description

HotelJobs is seeking a Front Office Operations Agent in Durbanville. In this role, you'll welcome guests, handle check-in and check-out, and address inquiries and complaints. Your professionalism will contribute to a positive guest experience.

You should possess a Grade 12 certificate, preferably with a hospitality qualification, and have prior experience in a hotel environment. The role involves shift work and supporting conference events, making excellent communication and organisation skills essential.