Guest Services & Front Office Specialist

Craven Cottage CC; Durbanville; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Craven Cottage CC in Durbanville is seeking a professional receptionist. The role includes welcoming guests, handling inquiries, and ensuring operational support during conferences and events.

Applicants should have a Grade 12 qualification, with preference for hospitality qualifications and 1-2 years experience in a hotel environment. Strong organisational skills and a friendly attitude are essential to ensure guest satisfaction.

Qualifications

• At least 1–2 years’ experience working in a 4/5* hotel environment within a receptionist role.
• Well-groomed and professional disposition.
• Confident and calm demeanour.

Responsibilities

• Welcome guests and provide a professional first impression.
• Perform guest check‑in and check‑out procedures.
• Assist with basic IT‑related guest support.

Skills

Excellent telephone and email etiquette

Strong organisational and planning skills

Ability to multitask

Excellent communication and interpersonal skills

Positive and friendly attitude

Education

Grade 12

Recognised Hospitality Qualification preferred

Job description

Craven Cottage CC in Durbanville is seeking a professional receptionist. The role includes welcoming guests, handling inquiries, and ensuring operational support during conferences and events.

Applicants should have a Grade 12 qualification, with preference for hospitality qualifications and 1-2 years experience in a hotel environment. Strong organisational skills and a friendly attitude are essential to ensure guest satisfaction.