Front Office Supervisor

Craven Cottage CC; Noordwes; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Craven Cottage CC in South Africa, Noordwes is seeking a Front Office Supervisor. The successful candidate will ensure exceptional service delivery and manage Front Office operations effectively.

Key responsibilities include leading the Front Office team, managing budgets, and maintaining high standards of guest service. Applicants should possess a Diploma in Hospitality Management and have a minimum of 2 to 3 years relevant experience.

Qualifications

• Minimum 2 to 3 years work experience as Front Office Supervisor or Team Leader.
• Ability to stand for extended periods and work in a noisy environment.
• Understanding of Front Office procedures including check-in and check-out.

Responsibilities

• Ensure clear communication with guests and staff.
• Manage Front Office budgets and monitor performance.
• Lead and coach Front Office team to achieve targets.

Skills

Communication skills

Leadership

Problem-solving

Customer relations

Attention to detail

Education

Matric / Grade 12

Diploma in Hospitality Management

Tools

MS Office

Opera

Job description

Duties

• Ensure consistently clear, professional written and verbal communication with guests, colleagues and other departments at all times.
• Manage and monitor Front Office-related budgets effectively to support cost control and revenue goals.
• Maintain effective performance and service delivery in a fast-paced, high-pressure hotel environment.
• Apply a high level of attention to detail to all Front Office processes, documentation and guest interactions.
• Lead, coach and support Front Office team members to achieve service, quality and performance targets.
• Resolve guest queries, concerns and complaints promptly and professionally to maintain guest satisfaction and loyalty.
• Coordinate daily with Housekeeping, Maintenance and other operational departments to ensure room readiness and a seamless guest experience.
• Promote hotel products, services and upsell opportunities to optimise revenue (rooms, packages and ancillary services).
• Participate in front office briefings and inter-departmental meetings, providing feedback and operational updates.

Requirements

• Matric / Grade 12
• Diploma in Hospitality Management
• Minimum 2 to 3 years work experience as Front Office Supervisor or Team Leader - Front Office / Guest Relations
• Computer Knowledge and experience in MS Office & Opera.
• Highly organised, results-oriented with the ability to be flexible
• Ability to stand for extended periods during shifts and move around the lobby and Front Office area as needed.
• Ability to work with computer systems, telephones etc.
• Ability to work in a hotel environment with varying levels of noise and guest activity.
• High level of integrity, reliability and professionalism.
• Demonstrated leadership, initiative and hands-on approach to daily operations.
• Well-developed communication and customer relations skills.
• Good knowledge of Front Office procedures, including reservations, check-in, check-out, cashiering and night audit principles.
• Working knowledge of health, safety and security procedures applicable to the Front Office and guest areas.
• Strong problem-solving and decision-making skills in guest service situations.
• Ability to supervise, motivate and coordinate a front desk team across different shifts.