Junior Assistant FOH

Kendrick Recruitment; South Africa; On-site; ZAR 198,000 - 237,000; Full time

Job summary

Kendrick Recruitment is seeking a professional, enthusiastic Junior Assistant Front of House to join a luxury hotel in Tokai, Western Cape. This role is ideal for someone who is passionate about hospitality and eager to develop guest service skills.

You will assist with daily front-of-house operations, welcome guests, help with check-ins/check-outs, handle enquiries, and liaise with housekeeping and reservations to ensure a seamless guest experience.

Qualifications

• Experience in a front-of-house or guest-facing role is advantageous.
• Excellent verbal and written communication skills are essential.
• Professional, friendly and well-presented demeanor required.

Responsibilities

• Assist with the daily operations of the front-of-house department to ensure a smooth and efficient guest experience.
• Welcome guests warmly and professionally, creating a positive first impression upon arrival.
• Assist with guest check-ins, check-outs and general enquiries.
• Provide accurate information regarding hotel facilities, services and local attractions.
• Support the front-of-house team in managing guest requests and special arrangements.
• Liaise with housekeeping, reservations and other departments to ensure effective communication and service delivery.
• Handle guest concerns and requests promptly, escalating matters to senior team members when necessary.
• Maintain high standards of presentation, professionalism and guest service at all times.
• Assist with administrative duties and ensure that relevant guest information is recorded accurately.

Skills

Guest service passion

Communication skills

Team player

Multitasking

Job description

Junior Assistant Front of House – Luxury Hotel

Location: Tokai, Western Cape
Salary: R19,452 per month

Kendrick Recruitment is seeking a professional, enthusiastic and service-driven Junior Assistant Front of House to join a luxury hotel in Tokai, Western Cape. This opportunity is ideal for a motivated individual who is passionate about hospitality, enjoys working with people and is eager to develop their skills within a luxury hotel environment.

Key Responsibilities:

• Assist with the daily operations of the front-of-house department to ensure a smooth and efficient guest experience.


• Welcome guests warmly and professionally, creating a positive first impression upon arrival.


• Assist with guest check-ins, check-outs and general enquiries.


• Provide accurate information regarding hotel facilities, services and local attractions.


• Support the front-of-house team in managing guest requests and special arrangements.


• Liaise with housekeeping, reservations and other departments to ensure effective communication and service delivery.


• Handle guest concerns and requests promptly, escalating matters to senior team members when necessary.


• Maintain high standards of presentation, professionalism and guest service at all times.


• Assist with administrative duties and ensure that relevant guest information is recorded accurately.


• Contribute to a welcoming and organised front-of-house environment in line with luxury hospitality standards.

Requirements:

• Previous experience in a front-of-house or guest-facing hospitality role would be advantageous.


• A genuine passion for hospitality and delivering exceptional guest service.


• Excellent verbal and written communication skills.


• A professional, friendly and well-presented manner.


• Strong organisational skills and attention to detail.


• The ability to multitask and remain composed in a fast-paced environment.


• A proactive attitude, willingness to learn and ability to work well within a team.


• Flexibility to work shifts, weekends and public holidays as required.

Salary: R19,452 per month.

If you do not hear from us within 7 working days, please consider your application unsuccessful.