Assistant Luxury Concierge & House Ops - Cape Town

Zohorecruit; Cape Town; On-site; ZAR 254,000 - 304,000; Full time

Job summary

Kendrick Recruitment is seeking a polished Junior House Manager / Assistant Concierge to join an elite boutique hotel in Cape Town. This role supports daily guest services, coordinates requests and ensures an exceptional guest experience in a high-end setting.

The ideal candidate has luxury hospitality experience, excellent communication, and strong organisational skills. You will work with front office, housekeeping and service teams and may require weekend shifts.

Qualifications

• Experience in luxury hotel, boutique property or high-end hospitality environment.
• Excellent communication and interpersonal skills.
• Polished, professional and approachable manner.
• Strong organisational skills and attention to detail.
• Proactive attitude to anticipate guest needs and resolve issues.
• Ability to work weekends and public holidays.
• Discretion and confidentiality.

Responsibilities

• Assist with the daily management of guest services and the smooth running of the property.
• Provide a warm, professional and personalised welcome to guests.
• Assist with guest arrivals and departures, ensuring all arrangements are handled efficiently.
• Coordinate restaurant bookings, transfers, excursions, private experiences and other concierge requests.
• Anticipate guest needs and ensure that individual preferences and special requirements are attended to.
• Maintain strong communication with housekeeping, front office and other operational departments.
• Assist with monitoring room readiness, property presentation and overall service standards.
• Handle guest enquiries, requests and concerns professionally and promptly.
• Support the House Manager with daily operational duties, scheduling and administrative tasks.
• Maintain accurate guest information and ensure special requests are communicated to the relevant teams.
• Assist with organising VIP arrivals, special occasions and bespoke guest experiences.
• Build positive relationships with guests and external service providers.
• Uphold the hotel's standards of discretion, professionalism and attention to detail at all times.

Skills

Guest relations

Communication

Organisational skills

Attention to detail

Multitasking

Discretion

Computer skills

Shift work

Job description

Kendrick Recruitment is seeking a polished Junior House Manager / Assistant Concierge to join an elite boutique hotel in Cape Town. This role supports daily guest services, coordinates requests and ensures an exceptional guest experience in a high-end setting.

The ideal candidate has luxury hospitality experience, excellent communication, and strong organisational skills. You will work with front office, housekeeping and service teams and may require weekend shifts.