Duty Manager & Host - Luxury Hotel Front Desk Lead

Career Custodians; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Village N Life, owner of The Bay Hotel in Camps Bay, seeks a warm, professional Duty Manager/Host to lead daily operations and guest service in a luxury setting. The role requires leadership, strong communication, and a focus on resolving guest issues to uphold high standards.

Ideal candidates will have 4/5-star hotel experience, Front Office/Reservations familiarity, and Opera/Opera Cloud proficiency. Shift flexibility is essential to deliver exceptional guest experiences in a premium Cape Town

Qualifications

• Hospitality experience in a 4/5-star hotel required.
• Proven leadership and strong communication skills.
• Experience with Front Office/Reservations operations.

Responsibilities

• Manage daily hotel operations and guest services.
• Resolve guest issues and maintain high service standards.
• Flexible with shifts and detail-oriented in a luxury setting.

Skills

Hospitality experience

Leadership

Communication skills

Education

Grade 12 or equivalent

Accommodation Certificate/Hotel School diploma

Tools

Opera/Opera Cloud

Job description

Village N Life, owner of The Bay Hotel in Camps Bay, seeks a warm, professional Duty Manager/Host to lead daily operations and guest service in a luxury setting. The role requires leadership, strong communication, and a focus on resolving guest issues to uphold high standards.

Ideal candidates will have 4/5-star hotel experience, Front Office/Reservations familiarity, and Opera/Opera Cloud proficiency. Shift flexibility is essential to deliver exceptional guest experiences in a premium Cape Town