Guest Experience Concierge – Local Tips & Bookings

Placements24; LegKraal Gate; On-site; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Competitive hourly wage

Tips potential

Health benefits

Learning opportunities

Employee recognition programs

Job summary

Placements24 is seeking a personable Concierge Services Agent to assist guests at a property in Mahikeng. You will provide recommendations, arrange services, and resolve requests with a professional, friendly demeanor.

You will be the go-to person for local attractions, dining, transportation, and more, coordinating with hotel departments and vendors to fulfill guest requests. Strong communication and knowledge of the Mahikeng area are essential.

Qualifications

• 1–2 years of experience in guest service or concierge roles.
• Excellent communication and problem-solving skills.
• Strong knowledge of the Mahikeng area and attractions.

Responsibilities

• Assist guests with dining reservations, transport, and activity bookings.
• Provide recommendations on local attractions, dining, and entertainment.
• Handle inquiries and issues with professionalism and a positive attitude.
• Maintain up-to-date knowledge of hotel services and local events.
• Coordinate with hotel departments and external vendors to fulfill requests.
• Keep the concierge desk organized and presentable.

Skills

Communication skills

Interpersonal skills

Problem-solving

Local area knowledge

Job description

Placements24 is seeking a personable Concierge Services Agent to assist guests at a property in Mahikeng. You will provide recommendations, arrange services, and resolve requests with a professional, friendly demeanor.

You will be the go-to person for local attractions, dining, transportation, and more, coordinating with hotel departments and vendors to fulfill guest requests. Strong communication and knowledge of the Mahikeng area are essential.