Concierge Services Coordinator

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts on hotel services

Training and development

Supportive team environment

Job summary

Placements24 seeks a proactive Concierge Services Coordinator to manage guest requests and enhance stays at a property in Mahikeng. You will handle information requests, bookings, and local recommendations to craft memorable experiences for guests.

The role requires excellent interpersonal skills, strong knowledge of the Mahikeng area, and the ability to provide personalized, efficient service to diverse guests.

Qualifications

• Previous experience in concierge, guest relations, or customer service within hospitality.
• Excellent knowledge of the local area, attractions, dining, and transportation options.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and remain calm and professional under pressure.
• Proficiency in using reservation systems and standard office software.

Responsibilities

• Respond promptly and courteously to all guest requests for information and assistance.
• Arrange transportation, make restaurant reservations, and book tours and activities for guests.
• Provide recommendations for local attractions, dining, and entertainment based on guest preferences.
• Maintain an up-to-date knowledge of hotel services, local events, and area information.
• Liaise with external vendors and service providers to fulfill guest requests efficiently.
• Document guest requests and feedback to personalize future service offerings.

Skills

Guest relations

Local area knowledge

Communication

Multitasking

Problem solving

Reservation systems

Office software

Tools

Reservation systems

Office software

Job description

About the Role

Our client is looking for a proactive and resourceful Concierge Services Coordinator to manage guest requests and enhance their stay at their property in Mahikeng . You will be the go-to person for guests seeking information, assistance with bookings, and recommendations for local attractions and activities. This role requires excellent interpersonal skills, a comprehensive knowledge of the local area, and a dedication to providing personalized and efficient service. You will play a key role in ensuring guest satisfaction and creating memorable experiences.

Key Responsibilities

• Respond promptly and courteously to all guest requests for information and assistance.
• Arrange transportation, make restaurant reservations, and book tours and activities for guests.
• Provide recommendations for local attractions, dining, and entertainment based on guest preferences.
• Maintain an up-to-date knowledge of hotel services, local events, and area information.
• Liaise with external vendors and service providers to fulfill guest requests efficiently.
• Document guest requests and feedback to personalize future service offerings.

Requirements

• Previous experience in a concierge, guest relations, or customer service role within the hospitality industry.
• Excellent knowledge of the local area, including attractions, dining, and transportation options.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and remain calm and professional under pressure.
• Proficiency in using reservation systems and standard office software.

Benefits

• Competitive annual salary.
• Opportunities to interact with diverse guests and explore the local area.
• Staff discounts on hotel services and amenities.
• Professional development and training programs.
• A supportive team environment focused on exceptional guest service.