Night Audit & Guest Experience Lead

Bright Placements; South Africa; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Bright Placements in Lephalale, Limpopo, seeks a Night Auditor to oversee night front office activities and financial reconciliation. You will balance daily revenue, verify guest accounts, and maintain security and guest service during the night shift.

Responsibilities include processing night audits, preparing management reports, handling late check-ins, and coordinating with housekeeping and security to ensure smooth overnight operations. Previous Opera experience is essential.

Qualifications

• Matric (Grade 12) or equivalent.
• Diploma or Certificate in Hospitality Management, Tourism, or Finance advantageous.
• 2–4 years’ experience in Front Office / Reception and Night Audit in a hotel or lodge environment.
• Experience in a 5-star lodge or hotel highly preferred.
• Knowledge of safari lodge operations is advantageous.
• Minimum 2 years Opera experience.
• Strong numerical and reconciliation skills.
• Computer literacy (MS Excel, Word, Outlook).

Responsibilities

• Oversee night audit and financial reconciliation processes.
• Reconcile guest accounts, room charges and payments.
• Balance cash, credit cards, and ledger accounts.
• Verify and post daily revenue (accommodation, food & beverage, activities).
• Identify and resolve discrepancies.
• Prepare daily financial and management reports.
• Handle late check-ins and early check-outs.
• Process reservations, amendments, and cancellations.
• Respond to guest queries, requests, and complaints professionally.
• Ensure smooth handover to the morning front office team.
• Deliver 5-star guest service at all times.
• Monitor lodge security systems and conduct patrols.
• Coordinate with housekeeping, maintenance and security teams.
• Communicate operational issues to management.

Skills

Guest service

Communication

Problem-solving

Attention to detail

Integrity

Calm under pressure

Basic accounting

Education

Matric (Grade 12) or equivalent

Diploma or Certificate in Hospitality Management, Tourism, or Finance advantageous

Tools

Opera

Job description

Bright Placements in Lephalale, Limpopo, seeks a Night Auditor to oversee night front office activities and financial reconciliation. You will balance daily revenue, verify guest accounts, and maintain security and guest service during the night shift.

Responsibilities include processing night audits, preparing management reports, handling late check-ins, and coordinating with housekeeping and security to ensure smooth overnight operations. Previous Opera experience is essential.