Guest Experience Associate, Hotel Front Desk

AngelCare; Pietermaritzburg; On-site; ZAR 120,000 - 170,000; Full time

Job summary

AngelCare in Pietermaritzburg seeks a Front Desk Assistant to warmly greet guests, manage reservations, and support efficient check-in and check-out. You will answer questions, provide local information, and help with payments while maintaining a tidy, organized front desk.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced hospitality setting. Prior experience in hospitality or customer service is preferred.

Qualifications

• Prior hospitality or customer service experience preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Welcoming guests with a friendly demeanor and addressing their needs promptly.
• Managing reservations and ensuring accurate guest information is recorded.
• Handling check-in and check-out procedures efficiently.
• Responding to guest inquiries and resolving any issues or complaints.
• Providing information about hotel amenities, services, and local attractions.
• Processing payments and maintaining accurate financial records.
• Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintaining the front desk area and keeping it organized and clean.
• Assisting with administrative tasks as needed.

Skills

Customer service

Communication

Reservations management

Cash handling

Tools

POS system

Job description

AngelCare in Pietermaritzburg seeks a Front Desk Assistant to warmly greet guests, manage reservations, and support efficient check-in and check-out. You will answer questions, provide local information, and help with payments while maintaining a tidy, organized front desk.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced hospitality setting. Prior experience in hospitality or customer service is preferred.