Growth Operations and Automation Manager

Key Recruitment Group; Milnerton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement

Office-based with hybrid option

Job summary

Key Recruitment Group is assisting a Cape Town-based pet wellness supplement brand to appoint an Ecommerce Operations & Growth lead. The role focuses on building scalable systems, automation and workflows to support rapid growth locally and in the US market.

You will own tools, platforms and processes that enhance customer experience and operational efficiency, partnering with the founding team to identify bottlenecks and implement scalable solutions.

Qualifications

• 3+ years in Ecommerce Operations or Revenue Operations.
• 2+ years implementing systems and automation.
• Experience with Shopify, Amazon or similar platforms.
• Experience in fast-growth startup environments (advantage).

Responsibilities

• Support growth of ecommerce channels Shopify, Takealot, Amazon.
• Identify opportunities to improve customer journeys, operational efficiency and conversion.
• Assist with systems and process development for US expansion.
• Design and optimise business systems and workflows across functions.
• Identify manual processes and implement automation solutions to improve efficiency and scalability.
• Evaluate, implement and manage software platforms and integrations.
• Work with leadership to develop scalable operating processes.
• Develop dashboards and reporting tools for visibility into metrics.
• Champion automation and continuous improvement.

Skills

Systems thinking

Process design

Automation platforms

Project management

Analytical thinking

Commercial acumen

Tools

Automation tools

Integrations

Job description

Our client is a vet-formulated pet wellness supplement brand based in Cape Town, experiencing strong growth across Shopify, Takealot and Amazon, with an exciting expansion into the US market. As the business scales, we are investing in the systems, automation and operational infrastructure needed to support the next phase of growth.

Office-based Monday to Friday, with flexibility for a hybrid arrangement following the successful completion of the probation period.

The Opportunity:

This is a highly impactful role for a commercially minded operator who enjoys building systems, implementing automation and creating scalable processes. Working closely with the founding team, you will identify operational bottlenecks, implement solutions, and establish the infrastructure required to support rapid ecommerce growth both locally and internationally. You will take ownership of the tools, systems and automations that improve customer experience, increase operational efficiency and enable the business to scale sustainably.

Key Responsibilities:

Ecommerce Operations & Growth

• Support the continued growth of the ecommerce channels, including Shopify, Takealot and Amazon.
• Identify opportunities to improve customer journeys, operational efficiency and conversion performance.
• Assist with systems and process development to support US market expansion.

Systems & Automation

• Design, implement and optimise business systems and workflows across multiple functions.
• Identify manual processes and implement automation solutions to improve efficiency and scalability.
• Evaluate, implement and manage software platforms and integrations.
• Work closely with leadership to develop scalable operating processes.

Customer Support Infrastructure

• Lead the implementation of a customer support platform.
• Design and optimise support workflows and customer communication processes.
• Develop reporting and performance measurement systems to ensure service excellence.

Marketing Operations

• Build and manage WhatsApp marketing automation journeys and customer communication flows.
• Support the marketing team with campaign execution, systems integration and performance tracking.
• Improve automation between ecommerce, customer support and marketing platforms.
• Develop dashboards and reporting tools that provide visibility into operational and customer metrics.
• Analyse business processes and recommend improvements to drive efficiency and growth.
• Champion a culture of automation, problem-solving and continuous improvement.

Experience

• 3+ years' experience in Ecommerce Operations, Growth Operations, Revenue Operations.
• 2+ years experience implementing systems, automation tools and process improvements.
• Exposure to ecommerce platforms such as Shopify, Amazon or similar online sales environments.
• Experience working in a fast-growing business, startup or scale-up environment would be advantageous.

Skills

• Strong systems thinking and process design capability.
• Comfortable working with automation platforms and integrated business systems.
• Excellent project management and implementation skills.
• Strong analytical and problem-solving ability.
• Commercially aware with a focus on operational efficiency and business growth.

Personal Attributes

• Builder and implementer rather than strategist only.
• Naturally curious and enjoys solving operational problems.
• Self-starter who thrives in an entrepreneurial environment.
• Comfortable taking ownership and working independently.
• Excited by growth, scale and continuous improvement.