Ground Operations Supervisor

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Uniforms provided

Team-focused environment

Job summary

Placements24 is seeking an experienced Ground Operations Supervisor to oversee ground handling operations at Richards Bay airport. You will lead a team of ground crew, ensure safe, efficient aircraft turnaround, and coordinate with flight crews and ATC.

The role blends on-site supervision with administrative tasks. Candidates should have at least 3 years in a supervisory role, strong knowledge of ground handling procedures and safety regulations, and be able to work flexible hours including

Qualifications

• 3+ years in a supervisory role in airport ground operations.
• Strong understanding of aircraft ground handling procedures, safety regulations, and airport operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Proficiency in using airport operations software and standard office applications.

Responsibilities

• Supervise and coordinate the activities of ground operations staff, including baggage handlers, ramp agents, and customer service representatives.
• Ensure the safe and efficient loading, unloading, and servicing of aircraft according to established procedures.
• Monitor flight schedules and operational demands, adjusting resources as needed to meet turnaround times.
• Conduct regular safety inspections of ramp areas, equipment, and vehicles, ensuring compliance with safety regulations.
• Train new staff members on ground handling procedures, safety protocols, and customer service standards.
• Liaise with flight crews, air traffic control, and other airport stakeholders to ensure smooth operations.

Skills

Leadership

Communication

Safety regulations

Operational planning

Team management

Tools

Airport operations software

Office applications

Job description

About the Role

Our client is seeking an experienced Ground Operations Supervisor to oversee and manage all aspects of ground handling operations at the Richards Bay airport. You will lead a team of ground crew professionals, ensuring the safe, efficient, and timely turnaround of aircraft. This role requires strong leadership, exceptional organizational skills, and a deep understanding of airport operations and safety protocols. You will be instrumental in maintaining high service standards and ensuring compliance with all relevant aviation regulations. The position involves a blend of on-site supervision and administrative tasks, requiring flexibility and a hands-on approach.

Key Responsibilities

• Supervise and coordinate the activities of ground operations staff, including baggage handlers, ramp agents, and customer service representatives.
• Ensure the safe and efficient loading, unloading, and servicing of aircraft according to established procedures.
• Monitor flight schedules and operational demands, adjusting resources as needed to meet turnaround times.
• Conduct regular safety inspections of ramp areas, equipment, and vehicles, ensuring compliance with safety regulations.
• Train new staff members on ground handling procedures, safety protocols, and customer service standards.
• Liaise with flight crews, air traffic control, and other airport stakeholders to ensure smooth operations.

Requirements

• Proven experience in airport ground operations or airline operations, with at least 3 years in a supervisory role.
• Strong understanding of aircraft ground handling procedures, safety regulations, and airport operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Proficiency in using airport operations software and standard office applications.
• Willingness to work flexible hours, including evenings, weekends, and holidays as required by flight schedules.

Benefits

• Competitive annual salary and performance incentives.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for career advancement within the aviation industry.
• Company-provided uniforms and safety equipment.
• A dynamic and challenging work environment with a focus on teamwork.