Graduate Customer Success Associate

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Comprehensive training

Career growth opportunities

Job summary

Placements24 in Soweto, SA, is expanding its Customer Success team and seeks graduates who excel at building relationships and communicating clearly. This remote entry role focuses on onboarding, ongoing support, and ensuring customers derive value from our SaaS product.

You will engage with clients, conduct regular check-ins, monitor health metrics, and help prevent churn, while gaining comprehensive training and career growth in a flexible remote environment across Gauteng.

Qualifications

• Bachelor's degree in Business, Communications, Marketing, or related field.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to build and maintain strong client relationships.
• Self-motivated and able to work independently with minimal supervision.
• Proficiency in using CRM software and other customer management tools is an advantage.
• Fast learner with a passion for technology and customer satisfaction.
• Must have reliable internet connection and a suitable home office setup for remote work in Soweto.

Responsibilities

• Onboard new customers, guiding them through the initial setup and implementation.
• Serve as the primary point of contact for assigned customers, addressing inquiries and resolving issues promptly.
• Proactively engage with customers to ensure they are maximizing the value of our product/service.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for upselling or cross-selling based on customer needs and usage.
• Gather customer feedback and share insights with product and sales teams.
• Develop and maintain customer knowledge base articles and FAQs.
• Monitor customer health metrics and take proactive steps to prevent churn.
• Advocate for customer needs internally, ensuring their voice is heard.
• Contribute to the overall customer success strategy and initiatives.

Skills

Relationship building

Communication skills

Problem solving

Customer-centric mindset

Self-motivated

CRM software

Independent work

Technology enthusiasm

Education

Bachelor's degree in Business/Communications/Marketing or related field

Tools

CRM software

Job description

About the Role

Our client, a fast-growing software-as-a-service (SaaS) company based in the vibrant community of Soweto, Gauteng , is looking for enthusiastic and client-focused graduates to join their Customer Success team. This role is perfect for individuals who excel at building relationships, possess strong communication skills, and are passionate about helping customers achieve their goals using technology. You will be responsible for onboarding new clients, providing ongoing support, and ensuring they derive maximum value from our product. We foster a supportive and dynamic work environment where graduates can learn and grow, contributing to customer satisfaction and retention. This is a remote position, offering flexibility and autonomy.

Key Responsibilities

• Onboard new customers, guiding them through the initial setup and implementation process.
• Serve as the primary point of contact for assigned customers, addressing inquiries and resolving issues promptly.
• Proactively engage with customers to ensure they are maximizing the value of our product/service.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for upselling or cross-selling based on customer needs and usage.
• Gather customer feedback and share insights with product and sales teams.
• Develop and maintain customer knowledge base articles and FAQs.
• Monitor customer health metrics and take proactive steps to prevent churn.
• Advocate for customer needs internally, ensuring their voice is heard.
• Contribute to the overall customer success strategy and initiatives.

Requirements

• A Bachelor's degree in Business, Communications, Marketing, or a related field.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to build and maintain strong client relationships.
• Self-motivated and able to work independently with minimal supervision.
• Proficiency in using CRM software and other customer management tools is an advantage.
• A quick learner with a passion for technology and customer satisfaction.
• Must have a reliable internet connection and a suitable home office setup for remote work in Soweto.

Benefits

• This position offers a competitive starting salary, comprehensive training on our SaaS product and customer success best practices, and the opportunity to work with a diverse range of clients.
• You will gain valuable experience in client relationship management and SaaS operations.
• Career growth opportunities into senior customer success roles or other departments are available.
• Our client provides a flexible and supportive remote work culture, centered around employee success and development, within the Gauteng region.