Graduate Customer Success Associate

Placements24; East London; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Structured training

Mentorship from CS managers

Competitive entry-level salary

Dynamic culture

Diverse clients

Job summary

Placements24 is seeking a Graduate Customer Success Associate for a fully remote role within South Africa. You will be the first point of contact for a portfolio of clients, guiding onboarding, adoption, and ongoing success.

In this entry-level position, you will learn from experienced Customer Success Managers, receive comprehensive training, and collaborate with sales and product teams to ensure client satisfaction and retention.

Qualifications

• Bachelor's degree required in Business, Marketing, Communications or related field.
• Excellent communication and interpersonal skills.
• Ability to work remotely and manage multiple accounts.
• Comfort with learning new software quickly.
• Legally eligible to work in South Africa.

Responsibilities

• Manage a portfolio of client accounts and nurture relationships.
• Onboard new clients and ensure smooth implementation.
• Proactively engage to drive product adoption and value.
• Provide timely support via email, phone, and chat.
• Monitor client health and identify risks or growth opportunities.
• Educate clients on product features and best practices.
• Gather client feedback for product and sales teams.
• Contribute to a positive client experience and retention.

Skills

Communication

Active listening

Relationship building

Multi-tasking

Tech-savvy

Problem solving

Remote teamwork

Client service

Education

Bachelor's degree in Business/Marketing/Communications

Job description

About the Role

Our client, a rapidly growing SaaS company, is seeking an enthusiastic and customer-centric Graduate Customer Success Associate. This role is crucial for ensuring our clients achieve maximum value from our products and services, fostering strong, long-term relationships. You will be the primary point of contact for a portfolio of clients, providing guidance, support, and proactive engagement. This position is fully remote, allowing you to deliver exceptional service from anywhere within South Africa, while being part of a vibrant and supportive customer success team. We are looking for individuals passionate about client satisfaction and building successful partnerships.

Key Responsibilities

• Manage and nurture relationships with a dedicated portfolio of clients.
• Onboard new clients, ensuring a smooth and successful implementation of our solutions.
• Proactively engage with clients to understand their needs and ensure product adoption.
• Provide timely and effective customer support via email, phone, and chat.
• Monitor client health and identify potential risks or opportunities for growth.
• Educate clients on product features, best practices, and new releases.
• Gather client feedback and communicate it to product and sales teams.
• Contribute to building a positive customer experience and driving client retention.

Requirements

• A recent graduate with a Bachelor's degree in Business, Marketing, Communications, or a related field.
• Excellent communication, interpersonal, and active listening skills.
• A strong passion for customer service and building relationships.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Tech-savvy with the ability to quickly learn new software and platforms.
• Proactive problem-solving skills and a can-do attitude.
• Ability to work independently and collaboratively in a remote team environment.
• Must be legally eligible to work in South Africa.

Benefits

• Fully remote work opportunity, offering ultimate flexibility and autonomy.
• Comprehensive training on our products and customer success best practices.
• Mentorship from experienced Customer Success Managers.
• Competitive entry-level salary.
• Opportunity to work with innovative technology and diverse clients.
• Be part of a dynamic and supportive company culture focused on client success.