Junior Customer Success Associate

Placements24; Soweto; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Training & career growth

Competitive salary

Job summary

Placements24 in Soweto, Gauteng, is seeking a Junior Customer Success Associate to guide customers through adoption and usage of our products. You will proactively engage clients, resolve inquiries, and build lasting relationships while learning our CS methodologies and processes.

Ideal candidates hold a Bachelor's degree and excel in communication, organization, and problem solving. This role offers hybrid work, training, and clear growth opportunities within our client-facing team.

Qualifications

• Bachelor's degree in Business, Communications or a related field.
• Excellent communication, interpersonal and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Passion for customer service and relationship-building.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with CRM software is a plus.
• Hybrid work balancing remote and in-office tasks.
• Proactive attitude and eagerness to learn about products.
• Ability to manage multiple customer accounts and prioritize.
• Team player with a positive outlook.

Responsibilities

• Onboard new customers and guide them through initial setup and usage.
• Proactively engage with customers to ensure they achieve desired outcomes.
• Address customer inquiries and resolve issues promptly and effectively.
• Educate customers on product features and best practices.
• Monitor customer health and identify retention opportunities.
• Gather feedback and relay it to product and development teams.
• Build strong, long-term relationships with a portfolio of customers.
• Conduct regular check-ins and business reviews with clients.
• Identify at-risk accounts and escalate to management.
• Contribute to development of customer success resources and documentation.

Skills

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Technical explanation

CRM software

Hybrid work

Proactive attitude

Multitasking

Team player

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and empathetic Junior Customer Success Associate to join their client-facing team in Soweto, Gauteng . This role is perfect for enthusiastic graduates keen on building strong client relationships and ensuring customer satisfaction. You will be instrumental in guiding customers through their journey with our products and services, proactively addressing their needs, and ensuring they derive maximum value. This position utilizes a hybrid work model, allowing for flexibility while maintaining essential in-person collaboration. We are committed to providing comprehensive training and development opportunities to help you excel in customer success and grow within our organization. Join us in Soweto, Gauteng , and play a key role in our clients' success stories.

Key Responsibilities

• Onboard new customers and guide them through initial setup and usage.
• Proactively engage with customers to ensure they are achieving their desired outcomes.
• Address customer inquiries and resolve issues promptly and effectively.
• Educate customers on product features and best practices.
• Monitor customer health and identify opportunities for retention and expansion.
• Gather customer feedback and relay it to product and development teams.
• Build strong, long-term relationships with a portfolio of customers.
• Conduct regular check-ins and business reviews with clients.
• Identify and escalation at-risk accounts to management.
• Contribute to the development of customer success resources and documentation.

Requirements

• Bachelor's degree in Business, Communications, or a related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• A passion for customer service and building relationships.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in using customer relationship management (CRM) software is a plus.
• Comfortable working in a hybrid environment, balancing remote and in-office tasks.
• Proactive attitude and eagerness to learn about our products and services.
• Ability to manage multiple customer accounts and prioritize effectively.
• Team player with a positive outlook.

Benefits

• Our client offers a competitive salary, comprehensive training in customer success strategies, and clear opportunities for career growth.
• The hybrid work model provides valuable flexibility, alongside a supportive and collaborative team environment.
• This role, based in Soweto, Gauteng , offers the chance to make a tangible impact on customer satisfaction and retention.
• We are invested in developing our employees and provide a rewarding career path in the customer success field.