Graduate Customer Success Manager

Placements24; Soweto; Presencial; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentorship from experienced CSMs

Potential for full-time graduate role

Dynamic Soweto team environment

Resumo da oferta

Placements24 in Soweto, Gauteng seeks graduates for a Customer Success Manager entry role. You will build strong client relationships, onboard customers, and guide product usage to maximize satisfaction.

You will monitor health signals, educate users on features, and collaborate with sales to drive retention and expansion while contributing to product feedback and best practices.

Qualificações

• Recent graduate with degree in Business Administration, Marketing, Communications, or related field.
• Exceptional communication, interpersonal and presentation skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to understand and articulate technical concepts.
• Proficiency in Microsoft Office Suite.
• Excellent organizational and time management skills.
• Proactive and adaptable mindset; team player who can work independently.
• Passion for technology and customer service.
• Must be eligible to work in South Africa.

Responsabilidades

• Build and maintain strong, long-lasting customer relationships.
• Onboard new customers and guide them through product setup and utilization.
• Proactively monitor customer health and identify potential issues.
• Educate customers on new features and best practices.
• Address customer inquiries and resolve issues effectively and efficiently.
• Gather customer feedback to inform product development.
• Identify opportunities for customer expansion and upselling.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Develop and share best practice guides and resources.
• Achieve customer satisfaction and retention targets.

Conhecimentos

Communication

Interpersonal

Problem-solving

Presentation

Customer-centric

Teamwork

Time management

Adaptability

SaaS interest

Formação académica

Business Admin / Marketing / Communications degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

About the Role

Our client, a rapidly expanding SaaS company, is looking for proactive and customer-focused graduates to join their Customer Success team as Managers in Soweto, Gauteng. This role is pivotal in ensuring our clients achieve their desired outcomes while using our products and services. You will build strong relationships with customers, understand their needs, and provide guidance and support to maximize their success. We seek individuals with excellent communication and problem-solving skills, a passion for helping others, and a desire to learn about SaaS technology. This program offers an outstanding entry point into client management and the tech industry, providing hands‑on experience and mentorship. The company fosters a collaborative and supportive atmosphere, enabling interns to grow their skills and contribute meaningfully to client satisfaction within the vibrant community of Soweto, Gauteng.

Key Responsibilities

• Build and maintain strong, long‑lasting customer relationships.
• Onboard new customers and guide them through product setup and utilization.
• Proactively monitor customer health and identify potential issues.
• Educate customers on new features and best practices.
• Address customer inquiries and resolve issues effectively and efficiently.
• Gather customer feedback to inform product development.
• Identify opportunities for customer expansion and upselling.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Develop and share best practice guides and resources.
• Achieve customer satisfaction and retention targets.

Requirements

• A recent graduate with a degree in Business Administration, Marketing, Communications, or a related field.
• Exceptional communication, interpersonal, and presentation skills.
• Strong problem‑solving abilities and a customer‑centric approach.
• Ability to understand and articulate technical concepts.
• Proficiency in Microsoft Office Suite.
• Excellent organizational and time management skills.
• A proactive and adaptable mindset.
• Team player with the ability to work independently.
• Passion for technology and customer service.
• Must be eligible to work in South Africa.

Benefits

• Gain comprehensive experience in customer relationship management and client retention.
• Mentorship from experienced Customer Success Managers.
• Opportunity to work with cutting‑edge SaaS products.
• Potential for a full‑time graduate position upon successful completion.
• A dynamic and supportive team environment in Soweto, Gauteng.
• Develop critical skills in client management, communication, and problem‑solving.
• Competitive graduate salary.
• Be part of a company that prioritizes customer satisfaction and growth.