Global Risk Delivery Lead – SA-Based

PwC; Johannesburg; Hybrid; ZAR 1,800,000 - 3,000,000; Full time

Job summary

PwC SATIC is seeking an International Territory Risk Operations Lead to build and scale a SA-based delivery capability from design through steady-state. You will own operating-model design, governance, and workforce planning while partnering with senior risk leaders and PwC SATIC leadership.

You will oversee onboarding, go-live and scale-up across a cross-border delivery network, focusing on efficiency, quality and continuous improvement within a complex, risk-aware environment.

Qualifications

• 8+ years' experience in global delivery centres, shared services or professional services.
• Experience in leading teams of 100+ people and influencing senior stakeholders across borders.
• End-to-end operating-model design, transition and scale-up expertise.
• Strong workforce planning and capacity management in a demand-led environment.
• Bachelor's degree, or equivalent in business, operations, risk, project management or related field.
• Exposure to risk, compliance or other risk-sensitive services is advantageous.

Responsibilities

• Act as a trusted partner to senior International Territory Risk leaders, aligning priorities across the territory and SATIC.
• Design and build the target operating model, organisation structure, governance and decision rights.
• Own the offshoring roadmap, demand forecasting, workforce and capacity planning, and scenario modelling.
• Lead service onboarding, mobilisation, go-live, stabilisation and scale-up.
• Run portfolio governance, service-level and quality frameworks, management information and escalations.
• Drive continuous improvement, automation and reusable delivery approaches.

Skills

Global delivery leadership

Team leadership (100+ people)

Operating-model design & scale-up

Workforce planning & capacity

Stakeholder management

Education

Bachelor's degree or equivalent in business/operations/risk/PM

Job description

PwC SATIC is seeking an International Territory Risk Operations Lead to build and scale a SA-based delivery capability from design through steady-state. You will own operating-model design, governance, and workforce planning while partnering with senior risk leaders and PwC SATIC leadership.

You will oversee onboarding, go-live and scale-up across a cross-border delivery network, focusing on efficiency, quality and continuous improvement within a complex, risk-aware environment.