Remote Technical Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 741,000 - 1,235,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Retirement savings options

Remote work flexibility

Job summary

WhatJobs Direct is seeking an Online Technical Support Agent to join a fully remote team. You will deliver expert technical assistance across software and hardware, explain complex concepts clearly, and maintain thorough logs to support a best-in-class customer experience.

The role emphasizes autonomous work in a flexible, remote setup with opportunities for ongoing training and professional development. Candidates should be tech-savvy, reliable, and customer-focused.

Qualifications

• Minimum of 3 years in technical support or related IT role.
• Excellent troubleshooting and problem-solving skills with a logical approach.
• Superb written and verbal communication, able to explain technical concepts clearly.
• Experience with remote support tools and ticketing systems.
• Reliable internet connection and a dedicated, distraction-free home office.

Responsibilities

• Provide expert technical support to customers via remote channels (email, chat, phone).
• Diagnose and troubleshoot software and hardware issues.
• Guide users through step-by-step solutions and product functionalities.
• Escalate unresolved issues to senior support or development teams.
• Maintain detailed logs of customer interactions and problems.
• Contribute to the knowledge base with articles and FAQs.
• Stay updated on product features, updates, and industry best practices.
• Identify recurring problems and suggest improvements to prevent recurrences.
• Ensure high customer satisfaction through professional, timely support.
• Participate in remote team meetings and training.

Skills

Technical support

Troubleshooting

Communication skills

Remote support tools

Ticketing systems

OS networking basics

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

WhatJobs Direct is seeking an Online Technical Support Agent to join a fully remote team. You will deliver expert technical assistance across software and hardware, explain complex concepts clearly, and maintain thorough logs to support a best-in-class customer experience.

The role emphasizes autonomous work in a flexible, remote setup with opportunities for ongoing training and professional development. Candidates should be tech-savvy, reliable, and customer-focused.