Global Remote Operations Leader

Placements24; Durban; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

Placements24 is seeking a Remote Operations Lead to oversee distributed service delivery for a global hospitality tech platform. You will manage remote teams, optimize workflows, and drive scalable operations from anywhere, with a focus on our South Africa regions including Durban.

Responsibilities include designing processes, monitoring KPIs, coordinating across units, and delivering training. Strong analytical, project management, and communication skills are essential for success in this role.

Qualifications

• 5+ years of experience in operations management in tech-enabled services.
• Proven experience leading remote teams.
• Strong operational process design and optimization.
• Analytical and data-driven problem solving.
• Proficient in project management methodologies and tools.
• Excellent communication across time zones and cultures.
• Experience with CRM and operations software.
• Ability to drive change in a remote setting.
• Self-motivated and highly organized; autonomous work style.

Responsibilities

• Lead and manage a remote operations team.
• Develop and refine service delivery processes.
• Monitor KPIs and identify improvement areas.
• Coordinate between operational units.
• Manage timelines and deliverables for initiatives.
• Deliver training for remote teams.
• Serve as escalation point for complex issues.
• Drive initiatives to boost customer satisfaction.
• Use data analytics to spot risks and opportunities.
• Contribute to strategic operations roadmap.

Skills

Remote leadership

Operations management

Data-driven

Project management

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration

Tools

CRM software

Ops management software

Job description

Placements24 is seeking a Remote Operations Lead to oversee distributed service delivery for a global hospitality tech platform. You will manage remote teams, optimize workflows, and drive scalable operations from anywhere, with a focus on our South Africa regions including Durban.

Responsibilities include designing processes, monitoring KPIs, coordinating across units, and delivering training. Strong analytical, project management, and communication skills are essential for success in this role.