Global Partner & Customer Support Specialist

KEEN; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical Insurance

Attendance & Timeliness Bonus

Transport Allowance

Monthly Performance Bonus

Birthday Leave

Job summary

Keen is hiring Customer & Partner Support Agents to assist global clients in customer and partner-facing operations. You will engage with business partners, service professionals, and customers through inbound and outbound calls, addressing enquiries, complaints, and operational requests.

The role requires confidence on the phone, ability to handle high volume with urgency, and adaptability to changing client needs.

Qualifications

• 2-4+ years of experience in customer service or a similar high-volume environment.
• Strong verbal and written English communication.
• Confident and professional communication, especially on the phone.
• Comfortable handling high-volume inbound/outbound interactions.

Responsibilities

• Handle high-volume inbound and outbound calls with customers, business partners, and service professionals.
• Support partners with enquiries, complaints, account-related issues, and operational requests.
• Make outbound calls to service professionals and partners to support fulfilment activities.
• Identify and source suitable service professionals for customer jobs.
• Match service professionals with relevant customer opportunities based on job requirements.
• Support sales and fulfilment activities while maintaining a strong customer experience.
• Manage multiple interactions and priorities with accuracy and professionalism.
• Use internal systems to record interactions, update information, and track outcomes.
• Escalate complex or sensitive issues with the appropriate context.
• Follow structured processes while using good judgment and taking ownership of outcomes.
• Work collaboratively with Team Leaders and internal teams to meet client and operational targets.

Skills

Customer service

High-volume environment

Phone communications

English proficiency

Attention to detail

Time management

Urgency & prioritisation

Problem solving

Job description

Keen is hiring Customer & Partner Support Agents to assist global clients in customer and partner-facing operations. You will engage with business partners, service professionals, and customers through inbound and outbound calls, addressing enquiries, complaints, and operational requests.

The role requires confidence on the phone, ability to handle high volume with urgency, and adaptability to changing client needs.