Global Logistics Customer Experience Specialist

APM Terminals; Cape Town; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Maersk in Cape Town, South Africa seeks a Customer Experience Consultant to manage end-to-end shipment processes for mid-sized customers, resolve issues by engaging internal teams, and maintain a strong customer portfolio with proactive communication.

The role requires 3–5 years in shipping/logistics, solid knowledge of supply chain operations, and excellent interpersonal skills to deliver superior service in a dynamic, international environment.

Qualifications

• 3–5 years’ relevant experience in shipping, clearing, freight forwarding or logistics.
• Strong knowledge of supply chain operations and customer service excellence.
• Proven stakeholder management and communication capabilities.
• Analytical, organized, and digitally savvy.
• Able to operate under pressure and manage competing priorities.
• Execution-oriented with a cost-conscious mindset.

Responsibilities

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer knowledge.
• Execute all assigned tasks efficiently and with a sense of ownership and adaptability.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience.

Job description

Maersk in Cape Town, South Africa seeks a Customer Experience Consultant to manage end-to-end shipment processes for mid-sized customers, resolve issues by engaging internal teams, and maintain a strong customer portfolio with proactive communication.

The role requires 3–5 years in shipping/logistics, solid knowledge of supply chain operations, and excellent interpersonal skills to deliver superior service in a dynamic, international environment.