Global Field Service Engineer, XRF/XRD Systems

Bruker; Sandton; On-site; ZAR 420,000 - 680,000; Full time

Job summary

Bruker is seeking a Service Engineer to provide expert hands-on technical support for installation, commissioning, training, maintenance, and fault finding of Bruker AXS products. You will work with customers in high-technology laboratories across various industries and travel regularly, including international assignments in Africa.

The role requires an electrical/electronic engineering background, at least 3 years of instrument repair experience, and strong communication skills.

Qualifications

• Must hold a qualification in electrical or electronic engineering, physics or a related discipline.
• Minimum 3 years of work experience diagnosing and repairing analytical instruments or similar equipment.
• Strong technical skills with analytical instrumentation.
• Excellent customer focus and ability to communicate effectively with customers.
• Knowledge of SAP or Salesforce is advantageous.

Responsibilities

• Provide onsite installation of XRF, XRD, SC-XRD, and XRM systems or accessories at customer facilities and ensure full functionality.
• Provide basic customer training, instrument familiarisation and software training.
• Secure customer acceptance after installation, training and repair.
• Repair and maintenance of Bruker AXS products at customer sites and workshops.
• Serve as a communication link between customer and company to ensure satisfaction.
• Provide hotline support.
• Promote and sell service contracts.
• Periodic servicing at customer location depending on contract or ad hoc requests.
• Maintain contact with customers via phone, email or other channels to offer additional services or consumables.
• Prepare quotations or proposals in response to customer requests in a timely manner.

Skills

Customer focus

Communication skills

MS Office proficiency

Independent and self-motivated

Organizational skills

Education

Electrical/Electronic Engineering

Tools

SAP

Salesforce

Job description

Bruker is seeking a Service Engineer to provide expert hands-on technical support for installation, commissioning, training, maintenance, and fault finding of Bruker AXS products. You will work with customers in high-technology laboratories across various industries and travel regularly, including international assignments in Africa.

The role requires an electrical/electronic engineering background, at least 3 years of instrument repair experience, and strong communication skills.