Field Service Engineer - Instrumentation & Diagnostics

PerkinElmer; Johannesburg; On-site; ZAR 420,000 - 720,000; Full time

Job summary

PerkinElmer in Cape Town, South Africa, is seeking a Customer Support Engineer to bridge their advanced product suite with high‑value customer sites. The role emphasizes on‑site deployment, optimization, and ensuring system integrity across complex instruments.

You will lead proactive maintenance, troubleshoot at an expert level, and collaborate with sales and service teams to promote service contracts. A bachelor’s in engineering and 4+ years of field service are expected, with up to 40%

Qualifications

• Bachelor's degree in engineering required.
• Min 4+ years of field service experience.
• Willingness to travel up to 40%.
• Valid driver's license.
• Excellent customer service and client relations.

Responsibilities

• Install and service complex instrumentation on-site.
• Diagnose and resolve advanced technical issues.
• Maintain equipment and ensure regulatory compliance.
• Coordinate with customers and internal teams to ensure uptime.
• Manage service contracts and SLA adherence.

Skills

Field service experience

Travel readiness up to 40%

Customer service

Driver's license

Education

Bachelor's degree in engineering

Job description

PerkinElmer in Cape Town, South Africa, is seeking a Customer Support Engineer to bridge their advanced product suite with high‑value customer sites. The role emphasizes on‑site deployment, optimization, and ensuring system integrity across complex instruments.

You will lead proactive maintenance, troubleshoot at an expert level, and collaborate with sales and service teams to promote service contracts. A bachelor’s in engineering and 4+ years of field service are expected, with up to 40%