Service Engineer (m/f/d)

Bruker; Sandton; On-site; ZAR 420,000 - 680,000; Full time

Job summary

Bruker is seeking a Service Engineer to provide expert hands-on technical support for installation, commissioning, training, maintenance, and fault finding of Bruker AXS products. You will work with customers in high-technology laboratories across various industries and travel regularly, including international assignments in Africa.

The role requires an electrical/electronic engineering background, at least 3 years of instrument repair experience, and strong communication skills.

Qualifications

• Must hold a qualification in electrical or electronic engineering, physics or a related discipline.
• Minimum 3 years of work experience diagnosing and repairing analytical instruments or similar equipment.
• Strong technical skills with analytical instrumentation.
• Excellent customer focus and ability to communicate effectively with customers.
• Knowledge of SAP or Salesforce is advantageous.

Responsibilities

• Provide onsite installation of XRF, XRD, SC-XRD, and XRM systems or accessories at customer facilities and ensure full functionality.
• Provide basic customer training, instrument familiarisation and software training.
• Secure customer acceptance after installation, training and repair.
• Repair and maintenance of Bruker AXS products at customer sites and workshops.
• Serve as a communication link between customer and company to ensure satisfaction.
• Provide hotline support.
• Promote and sell service contracts.
• Periodic servicing at customer location depending on contract or ad hoc requests.
• Maintain contact with customers via phone, email or other channels to offer additional services or consumables.
• Prepare quotations or proposals in response to customer requests in a timely manner.

Skills

Customer focus

Communication skills

MS Office proficiency

Independent and self-motivated

Organizational skills

Education

Electrical/Electronic Engineering

Tools

SAP

Salesforce

Job description

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. For more information, please visit www.bruker.com Bruker AXS designs and manufacture analytical X-ray systems for elemental analysis, materials research, and structural investigations. Our innovative solutions enable a wide range of customers in heavy industry, chemistry, pharmaceutical, semiconductor, life science and nanotechnology to make technology advancements and to accelerate their progress. You will enjoy operating in a team environment with our highly skilled staff, supporting customers in high technology laboratories, in a variety of industries, and academic environments. The function of a Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault finding, and customer support of Bruker AXS products as required.

Responsibilities

• Provide onsite installation of XRF, XRD, SC-XRD, and XRM systems or accessories at customer facilities and ensure full functionality according to specifications
• Provide basic customer training, instrument familiarisation, basic software training and support.
• Secure customer acceptance following successful installation, training, and repair
• Repair and maintenance of Bruker AXS products at customer´s sites and at the workshop
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
• Provide hotline support
• Promote, quote, and sell service contracts
• Periodic servicing of the product at customer´s location depending upon the service contract or ad hoc service request
• Keep in contact with customers through phone, email, or other means of correspondence to inquire if he or she needs any additional services or consumables
• Preparing and issuing quotations or proposals in response to customers’ requests on a timely basis on standard company products in accordance with prices and terms of company's schedules
• Response to breakdowns and resolve any problems in a timely mannerResponse to breakdowns and resolve any problems in a timely manner
• Maintain records of all the field trips made and services offered in a proper documented form and according to company policies and processes
• Complete all tasks, orders, and administration as per local ISO-accreditation protocols and requirements
• Ensure that all SFDC and SAP documentation and processes are up to date and followed.
• Ensure high level of customer satisfaction
• Participate in factory training courses, updates on features, software of new and existing products
• Liaise closely with service management and sales colleagues
• Travel on a frequent/regular basis, both domestically and internationally (African countries)

Qualifications

• Qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
• Minimum 3 years work experience in diagnosing and repairing analytical instruments, scientific instruments, electromechanical and / or electronic equipment
• Strong technical skills involving analytical instrumentation
• Excellent customer focus with ability to reliably respond to enquiries, communicate and interact with customers
• Strong verbal, written MS Office, computer, technical data, and networking communication and presentations skills, with ability to communicate complex technical issues in an easy-to-understand manner
• Knowledge of SAP and Salesforce is of advantage
• Excellent organizational skills with ability to work independently and self-motivated, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused manner
• Possession of a current driver’s license and passport
• No VISA restriction for international travel.