Global Citrus Export & Customer Care Specialist

EnableSA Recruitment; Gqeberha; On-site; ZAR 240,000 - 360,000; Full time

Job summary

EnableSA Recruitment seeks a Customer Service Representative for a citrus export role in Port Elizabeth. The successful candidate will manage international customer accounts, coordinate export documentation, monitor shipments and payments, and ensure accurate information throughout the export process.

The position requires a degree in logistics or related fields, at least 2 years in citrus/export, strong Excel skills, and excellent written English for daily international communications.

Qualifications

• Degree in Logistics, Business Administration or a related field.
• Minimum of 2 years' relevant experience in the citrus/export industry.
• Experience in export administration, shipping, logistics coordination or customer service.
• Advanced Microsoft Excel skills and handling large data sets.
• Excellent written English and professional communication with international customers.

Responsibilities

• Maintain weekly shipment reports for Canadian, Far East and Russian customers, including vessel information, ETAs, delays and document status.
• Distribute shipment reports to customers and flag significant delays for claims follow-up.
• Prepare and verify export documentation (bills of lading, packing lists, invoices) prior to arrival.
• Bind and upload documents to shared folders; prepare invoices and packing lists for customers.
• Monitor orders and payments; reconcile remittance information against shipments.
• Prepare growth and invoicing information; support export program registration and packhouse coordination.
• Assist in regular customer meetings across time zones and respond to queries promptly.

Skills

Written English

Excel

Education

Degree in Logistics/Business Admin

Tools

Microsoft Excel

Job description

EnableSA Recruitment seeks a Customer Service Representative for a citrus export role in Port Elizabeth. The successful candidate will manage international customer accounts, coordinate export documentation, monitor shipments and payments, and ensure accurate information throughout the export process.

The position requires a degree in logistics or related fields, at least 2 years in citrus/export, strong Excel skills, and excellent written English for daily international communications.