Global Chat Support Advisor | UK Hours

Concentrix; Cape Town; In loco; ZAR 76.000 - 92.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Pension fund

Subsidized transport

EAP program

Group life cover

Financial well-being sessions

Will writing sessions

Stress management sessions

Team building

Descrizione del lavoro

Concentrix is hiring a Customer Support Advisor to join an international campaign with a base salary and incentives. You will handle high-profile escalations, manage work orders within SLAs, and provide proactive solutions while maintaining security and quality.

Strong English communication and chat experience are essential, plus shift alignment to UK hours. In this role you will contribute to excellent customer experiences, collaborate with teammates, and continuously update knowledge of the

Competenze

• Minimum 6 months international contact centre chat experience.
• Passed Grade 12.
• Ability to work shifts aligned to UK business hours.
• Proficient in English verbal communication.
• Self-motivated and highly responsible.

Mansioni

• Taking ownership of high-profile escalated cases from beginning to resolution.
• Managing work orders within SLAs.
• Proactively offer solutions to customer issues.
• Ensure first contact resolution and uphold standards.
• Share knowledge with team and update colleagues on campaign changes.
• Protect information security and follow processes.
• Provide excellent customer experiences at all times.
• Verify and update customer information.

Conoscenze

Chat support experience

English proficiency

Self-motivated

Formazione

Grade 12

Descrizione del lavoro

Concentrix is hiring a Customer Support Advisor to join an international campaign with a base salary and incentives. You will handle high-profile escalations, manage work orders within SLAs, and provide proactive solutions while maintaining security and quality.

Strong English communication and chat experience are essential, plus shift alignment to UK hours. In this role you will contribute to excellent customer experiences, collaborate with teammates, and continuously update knowledge of the