German-Speaking Travel Advisor — On-Site

Ignite; Cape Town; On-site; ZAR 201,000 - 246,000; Full time

Benefits offered by this job

Night Shift Allowance

Commuter Transport Subsidy

Medical Benefits (select one option)

Pension Scheme

Job summary

Ignite in Cape Town is seeking a German Customer Service Travel Advisor for a 100% on-site role. You will be the primary touchpoint for global travelers, delivering top-tier service via phone, webchat and email while managing flight and holiday reservations, adjusting itineraries, and handling cancellations in a dynamic travel framework.

Requirements include Grade 12, fluent German and English, and at least 12 months in international call centers or airline/travel agency settings; a clean

Qualifications

• Completed Grade 12 / Matric qualification at minimum.
• Fluent written and verbal communication in German and English.
• At least 12 months in international call center environments or airline/travel agency settings.
• Clean criminal record and clear credit history.
• Active listening, conflict resolution, time management, and ability to stay calm under pressure.

Responsibilities

• Provide outstanding end-to-end customer support across phone, webchat and email.
• Manage flight and holiday reservations, itineraries, cancellations and changes.
• Communicate travel guidelines clearly in German and English.
• Resolve traveler issues efficiently within a dynamic global travel framework.
• Maintain high productivity, accuracy, and responsiveness.

Skills

Active listening

Conflict resolution

Time management

Calm under pressure

Education

Grade 12 / Matric

Job description

Ignite in Cape Town is seeking a German Customer Service Travel Advisor for a 100% on-site role. You will be the primary touchpoint for global travelers, delivering top-tier service via phone, webchat and email while managing flight and holiday reservations, adjusting itineraries, and handling cancellations in a dynamic travel framework.

Requirements include Grade 12, fluent German and English, and at least 12 months in international call centers or airline/travel agency settings; a clean