German-Speaking Travel Advisor (On-Site) – Cape Town

Ignite; Kraaifontein; Sur place; ZAR 201 000 - 268 000; Plein temps

Avantages offerts par ce poste

Night allowance

Travel subsidy

Medical cover (select one)

Pension fund

Résumé du poste

Ignite in Cape Town is seeking a German-speaking Travel Advisor to serve as the primary ambassador for travelers worldwide. You will handle bookings, re-bookings, cancellations, and inquiries across phone, webchat, and email, ensuring smooth, accurate service within a fast-paced global travel matrix.

Fluency in German and English is required, with at least 12 months in international contact centers or airline/travel settings.

Qualifications

• Minimum Grade 12 / Matric qualification.
• Fluency in written and spoken German and English.
• Minimum 12 months in an international contact center OR airline/travel agency setting.
• Must pass clean criminal and credit vetting procedures.

Responsabilités

• Offer premier support across phone, webchat and email channels.
• Listen actively to passenger concerns, manage difficult situations with composure, and deliver prompt solutions.
• Validate passenger details and maintain accuracy over flight bookings and holiday plans.
• Articulate travel protocols and policies clearly in German and English.
• Maintain speed, accuracy and throughput while handling complex service requests.

Connaissances

Active listening

Composure under pressure

Time management

Conflict resolution

Formation

Grade 12 / Matric

Description du poste

Ignite in Cape Town is seeking a German-speaking Travel Advisor to serve as the primary ambassador for travelers worldwide. You will handle bookings, re-bookings, cancellations, and inquiries across phone, webchat, and email, ensuring smooth, accurate service within a fast-paced global travel matrix.

Fluency in German and English is required, with at least 12 months in international contact centers or airline/travel settings.