PKI & Security Support Engineer - German Speaker

DigiCert; Cape Town; On-site; ZAR 334,800 - 502,200; Full time

Job summary

A leading security software company in Cape Town is looking for a detail-oriented Technical Support Engineer to support German-speaking customers on their platform. Responsibilities include resolving customer inquiries, working closely with validation teams, and contributing to the company’s knowledge base. The ideal candidate will have a bachelor's degree in a technical field and possess strong problem-solving and communication skills.

Qualifications

• Professional proficiency in German is essential.
• Bachelor's degree in a relevant field or equivalent experience.
• Strong problem-solving abilities.

Responsibilities

• Support German-speaking customers via phone and email on DigiCert One platform.
• Collaborate with teams to resolve customer issues.
• Document and alert supervisors of customer call trends.

Skills

Professional working proficiency in German

Strong problem-solving skills

Knowledge of PKI certificates

Working knowledge of Rest API’s

Excellent oral and written communication skills

Detail-oriented and organized

Team-oriented

Education

Bachelor's degree in Information Technology, Computer Science or related field

Job description

A leading security software company in Cape Town is looking for a detail-oriented Technical Support Engineer to support German-speaking customers on their platform. Responsibilities include resolving customer inquiries, working closely with validation teams, and contributing to the company’s knowledge base. The ideal candidate will have a bachelor's degree in a technical field and possess strong problem-solving and communication skills.