Hybrid Tier 2 Tech Support Engineer

Placements24; Cape Town; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Competitive salary

Job summary

Placements24 in Cape Town, Western Cape, seeks a Technical Support Specialist (Tier 2) to handle escalated issues, diagnose complex hardware, software and network problems, and deliver timely resolutions. You will document activities, provide clear guidance to customers, and collaborate with development teams to identify bugs, while working in a hybrid model with ongoing certification opportunities.

Strong communication, analytical thinking, and the ability to manage multiple tickets within SLAs

Qualifications

• Experience in technical support roles at Tier 2 or higher.
•  
• Bachelor's degree in CS/IT or equivalent work experience.

Responsibilities

• Respond to and resolve escalated support requests from Tier 1 and end-users.

Skills

Operating systems

Networking

Troubleshooting

Remote support

Ticketing systems

Customer communication

Team collaboration

Certifications

Education

Bachelor's degree in CS/IT

Tools

Zendesk

ServiceNow

Job description

Placements24 in Cape Town, Western Cape, seeks a Technical Support Specialist (Tier 2) to handle escalated issues, diagnose complex hardware, software and network problems, and deliver timely resolutions. You will document activities, provide clear guidance to customers, and collaborate with development teams to identify bugs, while working in a hybrid model with ongoing certification opportunities.

Strong communication, analytical thinking, and the ability to manage multiple tickets within SLAs