German-Speaking Seller Success Specialist

Amazon Inc.; Cape Town; Hybrid; ZAR 260,000 - 380,000; Full time

Job summary

AbeBooks is hiring a Seller Success Representative in a dynamic support role. You will work with our external sellers, resolving problems, driving improvements, and delivering a high-quality seller experience.

You will collaborate across teams to ensure issues are addressed efficiently and processes are continually improved. You will use your German language skills, handle inquiries via phone and email, and contribute to seller success programs while maintaining strong customer satisfaction

Qualifications

• Fluency in German; strong written and spoken communication in English.
• Experience handling customer queries via phone and email.
• Experience troubleshooting technical systems and resolving issues under pressure.
• 1+ year using case management systems and resolving cases.
• Ability to manage multiple priorities and drive goals to completion.
• Experience training and mentoring teammates.
• Experience creating and improving processes.
• Fluency in additional languages (German, French, or Spanish).

Responsibilities

• Provide prompt, efficient service to AbeBooks sellers via email and phone, meeting quality metrics.
• Troubleshoot technical issues related to inventory and order management.
• Identify escalation paths and balance time vs. resources.
• Create and maintain technical docs for common issues and solutions.
• Own components of Seller Success Programs including onboarding and account retention.
• Provide sales tax, VAT, and compliance support.
• Execute projects with clear goals and deliverables; maintain performance metrics.
• Identify process improvements and document enhancement opportunities.
• Analyze data to identify trends and communicate findings.
• Train new team members and collaborate across teams to resolve issues.

Skills

German language fluency

Customer service via phone & email

Troubleshooting technical issues

Case management experience

Multitasking & prioritization

Training & mentoring

Process improvement

Multilingual (German/French/Spanish)

Job description

AbeBooks is hiring a Seller Success Representative in a dynamic support role. You will work with our external sellers, resolving problems, driving improvements, and delivering a high-quality seller experience.

You will collaborate across teams to ensure issues are addressed efficiently and processes are continually improved. You will use your German language skills, handle inquiries via phone and email, and contribute to seller success programs while maintaining strong customer satisfaction