German-Speaking E‑Commerce Customer Advisor (On-Site, Durban)

Ignite; Johannesburg; On-site; ZAR 244,000 - 292,000; Full time

Benefits offered by this job

Insurance Benefits

Relocation Package

Career Development

Facility Amenities

Job summary

Ignite in Umhlanga, Durban, seeks a German-speaking customer support specialist for on-site, full-time work with a 24/7 rotational shift. You will manage shipment tracking, payments, product availability, and order processing for a leading international e-commerce brand, delivering world-class service across channels.

Fluent German (B2+) and professional English are required. A comprehensive relocation package, health insurance, and career development opportunities accompany the role.

Qualifications

• German (B2+) and English language skills are required.
• Grade 12/Matric or equivalent educational certificate.

Responsibilities

• Provide multichannel support in German and English to resolve shipment, payment, product availability, and order questions.
• Investigate shipping discrepancies, process refunds, and locate missing packages.
• Maintain accurate shopper touchpoint records within corporate software.
• Adhere to policies and store protocols to ensure high-quality customer care.
• Aim for CSAT targets and first-contact resolution metrics.
• Work on-site in Umhlanga, Durban and participate in a 24/7 rotational shift.

Skills

German proficiency

English proficiency

Education

Grade 12 / Matric

Job description

Ignite in Umhlanga, Durban, seeks a German-speaking customer support specialist for on-site, full-time work with a 24/7 rotational shift. You will manage shipment tracking, payments, product availability, and order processing for a leading international e-commerce brand, delivering world-class service across channels.

Fluent German (B2+) and professional English are required. A comprehensive relocation package, health insurance, and career development opportunities accompany the role.