German-Speaking Customer Service Specialist
Velenosi&Meredith
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Benefits offered by this job
Job summary
Velenosi&Meredith in Umhlanga (Durban) invites a German-speaking Customer Service Consultant to join a dynamic international online retail project. The role is full-time and on-site, offering exposure to a multilingual environment and hands-on support for German and English-speaking customers.
You will handle inquiries by phone, email and chat, assist with orders and deliveries, and thrive in a fast-paced team.
Qualifications
- German proficiency required (B2–C2).
- Good command of English.
- Matric/Grade 12 required.
- Customer service or call centre experience preferred.
- Willingness to work 24/7 rotational shifts, including weekends.
Responsibilities
- Provide customer support via phone, email, and chat.
- Assist with online orders, deliveries, and general enquiries.
- Deliver professional service in German and English.
- Work in a fast-paced, customer-focused environment.
Skills
Education
Job description
German-Speaking Customer Service Consultant
Umhlanga, Durban | On-Site | Start Date: 30 August/October 2026
Fluent in German (B2–C2) and looking for an exciting opportunity by the coast? Join an international online retail project supporting customers in German and English.
Key Responsibilities
- Provide customer support via phone, email, and chat
- Assist with online orders, deliveries, and general enquiries
- Deliver professional service in German and English
- Work in a fast-paced, customer-focused environment
Requirements
- German proficiency B2–C2 (spoken & written)
- Good command of English
- Matric / Grade 12 (essential)
- Customer service or call centre experience (retail advantageous)
- Willingness to work 24/7 rotational shifts, including weekends
What's on Offer
- Attractive remuneration package
- One-way local flight to Durban prior to start date
- 20 nights accommodation provided on arrival
- Full-time, on-site role in Umhlanga
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