German-Speaking E-Commerce Support Specialist (On-Site Durban)

Ignite; Umhlanga Rocks; On-site; ZAR 228,000 - 308,000; Full time

Benefits offered by this job

Comprehensive private medical scheme (

Life insurance

Relocation package

Career development

Modern facilities

Job summary

Ignite in Umhlanga, KwaZulu-Natal, is seeking a German-speaking E-commerce Customer Support Specialist to join our on-site team. You will assist online buyers with order tracking, payments, returns, and product inquiries, delivering friendly, efficient service in German and English.

This full-time role offers a 24/7 rotational shift pattern, comprehensive benefits, and relocation support for eligible applicants.

Qualifications

• Required German (B2+) and Business English proficiency in written and spoken forms.
• Minimum Grade 12/Matric or equivalent qualification.
• Willingness to work a 24/7 full-time shift pattern including days, nights, weekends and holidays.

Responsibilities

• Provide rapid, polite German-language assistance via email, live chat, and phone.
• Troubleshoot order issues, locate delayed packages and manage returns.
• De-escalate customer concerns with empathy and effective communication.
• Maintain up-to-date knowledge of product offerings, terms of service and policies.
• Document all customer interactions and updates in CRM systems.
• Meet team productivity and CSAT targets.

Skills

German B2+

Business English

Customer focus

Multichannel support

Education

Grade 12 / Matric

Job description

Ignite in Umhlanga, KwaZulu-Natal, is seeking a German-speaking E-commerce Customer Support Specialist to join our on-site team. You will assist online buyers with order tracking, payments, returns, and product inquiries, delivering friendly, efficient service in German and English.

This full-time role offers a 24/7 rotational shift pattern, comprehensive benefits, and relocation support for eligible applicants.