German-Speaking Customer Support Agent – Durban

Cross Border Talents; Pretoria; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training and structured onboardig

Opportunity to work on an internationa

Modern on-site office environment inUm

Clear career progression and long-term

Multicultural work environment

Job summary

Cross Border Talents in Durban is seeking a German-speaking Customer Support Agent to join an exciting international retail customer service project.

You will assist German-speaking customers via phone, email, and live chat, handle orders, deliveries, returns, and product information, and document interactions in internal systems.

The role offers paid training, a competitive salary, performance bonuses, and clear career growth within a modern on-site office in Umhlanga.

Qualifications

• Fluent in German with excellent communication skills.
• Experience in customer service or contact centers is a plus.

Responsibilities

• Support German-speaking customers via phone, email, and live chat.
• Assist with orders, deliveries, returns, and product information.
• Provide accurate, professional, and customer-focused service.
• Resolve customer issues and escalate complex cases when required.
• Accurately document all customer interactions in internal systems.
• Meet service quality, productivity, and customer satisfaction targets.
• Work closely with team leaders and colleagues to improve customer experience.

Skills

German language

Customer service

Job description

Cross Border Talents in Durban is seeking a German-speaking Customer Support Agent to join an exciting international retail customer service project.

You will assist German-speaking customers via phone, email, and live chat, handle orders, deliveries, returns, and product information, and document interactions in internal systems.

The role offers paid training, a competitive salary, performance bonuses, and clear career growth within a modern on-site office in Umhlanga.