Dutch Customer Service Associate

Concentrix; Cape Town; On-site; ZAR 211,000 - 252,000; Full time

Benefits offered by this job

Medical aid

Pension Fund

Subsidised transport

Group life cover

EAP

Financial well-being sessions

Job summary

Concentrix in Cape Town is seeking a Dutch-speaking Customer Service Associate to join our on-site team. You will handle high-profile escalated cases, manage work orders within SLA, and provide first-contact resolution for customers on an international campaign.

Requirements include at least 6 months international call center experience, Grade 12, and the ability to work UK business hours. Proficiency in Dutch and a proactive, responsible attitude are essential.

Qualifications

• Minimum 6 months international call centre experience (essential).
• Grade 12 completion is required.
• Ability to work shifts aligned to UK business hours.
• Proficient in Dutch verbal communication.

Responsibilities

• Take ownership of high profile, escalated cases from beginning to resolution.
• Manage work orders within business SLA's.
• Proactively offer solutions to issues or concerns customers might face.
• Apply behavioural and compliance standards consistently.
• Share knowledge with team members and communicate campaign updates.

Skills

Dutch language

International call centre experience

UK business hours availability

Self-motivated

Education

Grade 12

Job description

Job Title: Dutch Customer Service Associate

Are you looking for an opportunity to jumpstart your career in the travel industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Dutch Customer Sevice Advisor working on an internationally innovative campaign with a salary of R20 749. With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well‑being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities. You will be working on‑site from our vibrant Cape Town office where creativity meets innovative technology. All the while, you will become part of a community of likeminded individuals that become friends for life.

What you will do in this role

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

Your qualifications and experience

This Customer Service Advisor role at Concentrix is a great match if you:

• Have a minimum of 6 months international Call Centre experience (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in Dutch verbal communication
• Are self‑motivated and highly responsible

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R20 749
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well‑being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game‑changers around the globe call Concentrix their“employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.