German-speaking Customer Service Advisor

Cross Border Talents; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cross Border Talents is recruiting a German-speaking Customer Service Advisor based in Cape Town. You will deliver high-quality support to international customers via phone, webchat, and email — handling bookings and cancellations and general travel inquiries.

Join a dynamic team that values accuracy, proactive problem-solving, and excellent customer experience in every interaction.

Qualifications

• German language proficiency required.
• 12 months of international call centre experience OR airline reservations / travel agency experience required.
• Clear criminal and credit record.

Responsibilities

• Provide customer service to international customers via phone, webchat, and email
• Handle bookings, re-bookings, and cancellations accurately and efficiently
• Update customer records and account information
• Engage in proactive problem-solving and take full ownership of the customer experience
• Maintain high standards of accuracy, productivity, and quality in all tasks

Skills

German language

International call centre experience

Airline reservations / travel agency

Education

Grade 12 / Matric

Job description

We are recruiting a German-speaking Customer Service Advisor based in Cape Town. You will deliver high-quality support to international customers via phone, webchat, and email — handling everything from bookings and re-bookings to cancellations and general travel inquiries.

Key Responsibilities

• Provide customer service to international customers via phone, webchat, and email
• Handle bookings, re-bookings, and cancellations accurately and efficiently
• Update customer records and account information
• Engage in proactive problem-solving and take full ownership of the customer experience
• Maintain high standards of accuracy, productivity, and quality in all tasks

Requirements

• Grade 12 / Matric qualification
• Fluent German language proficiency
• 12 months of international call centre experience OR airline reservations / travel agency experience
• Clear criminal and credit record